Ruben Zambrano
Los Angeles
Summary
Customer-oriented professional with background in customer support. Experienced in handling high volume calls, providing product information, and resolving customer complaints. Strengths include strong communication skills, problem-solving abilities, and adaptability to improve customer satisfaction. Previous roles have demonstrated significant improvement in customer relations by implementing innovative strategies.
Overview
7
7
years of professional experience
2004
2004
years of post-secondary education
Work History
Customer Support Associate (Starlink)
SpaceX
Los Angeles
07.2022 - 08.2025
- Responded promptly to customer requests via phone, email, and chat platforms.
- Provided exceptional customer service to clients regarding product inquiries and support.
- Utilized ticketing systems to track and manage customer issues efficiently.
- Collaborate with internal teams to create and improve troubleshooting workflows and identify root causes of issues
- Collaborated with engineering teams to resolve technical issues efficiently.
- Monitored daily performance metrics related to customer service operations.
Production Technician
Romeo Power
Cypress
01.2020 - 04.2022
- Operated assembly line machinery for battery production at innovative energy company.
- Monitored production processes, identified problems, and took corrective action when necessary.
- Set up and operated production equipment according to daily work orders and safety procedures.
- Conducted quality checks on components to ensure compliance with industry standards.
- Collaborated with team members to maintain efficient workflow and production schedules.
Appointment Clerk (Call Center)
Kaiser Permanente
Los Angeles
03.2018 - 04.2019
- Scheduled patient appointments using electronic health record systems and CRM software.
- Managed incoming calls to assist patients with scheduling inquiries.
- Coordinated appointment reminders to ensure patient attendance.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
Education
Jordan High School
Los Angeles, CASkills
- Customer service
- Ticketing systems
- Technical troubleshooting
- Performance metrics
- Call center operations
- Customer relationship management
- Technical issues analysis
Languages
Spanish
Native/ Bilingual
Timeline
Customer Support Associate (Starlink)
SpaceX
07.2022 - 08.2025
Production Technician
Romeo Power
01.2020 - 04.2022
Appointment Clerk (Call Center)
Kaiser Permanente
03.2018 - 04.2019
Jordan High School