Ruben Soto
Big Bear
Summary
Dynamic Assistant Manager with extensive experience in operations management at Dominos. Proficient in enhancing sales growth, optimizing costs, and implementing strategic initiatives to boost customer satisfaction. Expertise in team leadership, employee performance evaluations, and training program development. Committed to maintaining high standards of operational compliance and exceptional customer service.
Overview
7
7
years of professional experience
Work History
Bartender
Olive Restrobar
04.2024 - 10.2025
- Enhanced guest satisfaction by crafting innovative cocktails and memorable experiences.
- Increased customer engagement through seasonal drink menu creation and promotions.
- Quickly addressed customer concerns, ensuring high-quality service and satisfaction.
- Effectively managed high-volume service during events, weekends, and busy nights.
- Maintained accurate cash handling, ensuring precise financial records at shift's end.
- Promoted teamwork and communication to cultivate a positive work environment.
Assistant Manager
Dominos
02.2019 - 03.2024
- Enhanced employee performance through effective product knowledge and customer service training.
- Resolved customer complaints, maintaining high standards of professionalism and satisfaction.
- Oversaw store operations, improving staff management and inventory accuracy significantly.
- Implemented strategies that boosted operational efficiency and reduced waste effectively.
- Coordinated staff schedules to ensure optimal coverage during peak business hours.
- Mentored new team members on procedures and best practices for success.
Polishing Assistant
Argan Stone Works
06.2022 - 12.2022
- Ensured task completion by following supervisor's detailed instructions.
- Accurately recorded production activities in logbooks for effective tracking.
- Assisted with material loading and unloading to maintain workflow efficiency.
- Conducted inspections of finished products to uphold quality assurance standards.
- Operated polishing machines, buffers, and grinders with demonstrated proficiency.
- Detected surface defects during inspections and executed necessary repairs.
Skills
- Cost Reduction
- Task Delegation
- Operations Management
- Employee Performance Evaluations
- Sales Growth
- Strategic Planning
- Money Handling
- Sales Reporting
- Critical thinking
- Detail Orientation
- Precision Work
- Highly reliable
- Team player attitude
- Analytical Thinking
- Goal Setting
- Attention to Detail
- Conflict resolution
- Inventory management
- Customer Service
- Hiring and Training
- Self Motivation
- Positive Attitude
- Strong multitasking
- Garnishing drinks
- Group reservations management
- Glassware management
- Multilingual in Languages
- Courteous
- Excellent judgment
- Hospitality and accommodation
- Outstanding customer service
LANGUAGES
English Fluent
Spanish Fluent
Timeline
Bartender
Olive Restrobar
04.2024 - 10.2025
Polishing Assistant
Argan Stone Works
06.2022 - 12.2022
Assistant Manager
Dominos
02.2019 - 03.2024