Ruben Reyes
San Bernardino
Summary
Led team to achieve 76% increase in productivity, built strong client relationships, and designed training program for packing team. Proven track record in onboarding clients and ensuring high customer satisfaction. Currently focused on enhancing relations with additional client to uphold retention rate standards.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Radial
06.2022 - Current
- Directed 60-80 operations personnel to achieve seamless daily operations.
- Designed and applied SOPs to boost operational performance.
- Facilitated process improvement initiatives with cross-functional teams, leading to a 76% increase in productivity by applying LEAN principles.
- Identified areas needing enhancement through KPI analysis.
- Enhanced operational efficiency through the adoption of waste-reduction strategies.
- Facilitated growth by challenging and developing team members.
- Evaluated operations staff regularly to identify areas needing enhancement and offer feedback.
- Developed and delivered comprehensive training programs for new hires, ensuring a smooth onboarding process
- Utilized a variety of instructional methods such as presentations, demonstrations, and hands-on activities to enhance learning experience
- Coached employees one-on-one to address specific skill gaps or performance issues identified during the training process
- Developed and maintained training manuals, guides, and other reference materials for ongoing use
Operations Lead
XPO Logistics, Gxo Logistics
06.2020 - 06.2022
- Implemented shift changes to address workflow demands.
- Formulated stock transfer orders to meet business demands.
- Verified all TL and LTL loads were efficiently picked, staged, and loaded.
- Cultivated strong relationships with carriers to fulfill client expectations.
Certified Forklift Operator/ Trainer
Stanley Black and Decker Distribution Center
04.2014 - 06.2020
- Utilized forklift to ensure safe and efficient movement of materials, products, and equipment.
- Managed truck loading and unloading, ensuring proper item placement and weight compliance.
- Maintained accurate inventory records by properly labeling and organizing materials in designated storage areas
- Utilized RF scanners or other technology to accurately track inventory movement within the warehouse
- Facilitated training sessions on company procedures for forklift operators.
- Worked closely with supervisors to identify opportunities for process improvement within the warehouse operations
- Collaborated with shipping department to ensure timely loading of outgoing shipments onto trucks or containers
- Operated various types of forklifts including sit-down counterbalance, reach truck, pallet jack etc
- Developed and delivered comprehensive training programs for new hires, ensuring a smooth onboarding process
- Facilitated specialized instruction for efficient use of software tools and operational equipment.
- Developed and maintained training manuals, guides, and other reference materials for ongoing use
Education
High school diploma - undefined
Pacific High School
San Bernardino, CA05.2012
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Team Training
- Safety oversight
- Employee development
- Customer relations
- Warehouse operations
- Logistics oversight
- Customer relationship development
- Inventory coordination
- Workflow optimization
- Management
- Project planning
- Root-cause analysis
- Operational planning
- KPI tracking
- Lean manufacturing principles
- Process optimization
- Change management
- Employee engagement
- Microsoft office
Certification
Forklift certified
Green Belt lean six sigma
Timeline
Operations Supervisor
Radial
06.2022 - Current
Operations Lead
XPO Logistics, Gxo Logistics
06.2020 - 06.2022
Certified Forklift Operator/ Trainer
Stanley Black and Decker Distribution Center
04.2014 - 06.2020
High school diploma - undefined
Pacific High School
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