Ruben Magallon
Palmdale
Summary
Hello my name is Ruben Magallon! I’m very helpful, Very hard working, Creative, I’m also good at working with people. Qualified Member Services Representative with many years in fast-paced customer service and call center environments. Personable and professional under pressure.
Overview
3
3
years of professional experience
Work History
Member Service Representative
Planet Fitness
Palmdale
04.2022 - 10.2024
- Assisted members with inquiries and provided excellent customer service.
- Maintained cleanliness and organization of front desk and gym areas.
- Managed membership transactions and processed payments efficiently.
- Collaborated with team members to maintain a welcoming environment.
- Resolved member issues promptly, ensuring a positive experience for all.
- Coordinated member events and promotional activities to boost engagement.
- Updated member accounts and maintained accurate records in the system.
- Answered incoming calls regarding membership benefits and services.
- Greeted customers in a friendly and professional manner.
- Enhanced member relationships by providing excellent service during each interaction.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
Education
Gorman Learning Center
Lancaster, CA04-2026
Skills
- Customer service
- Problem resolution
- Team collaboration
- Event coordination
- Time management
- Conflict resolution
- Communication skills
- Membership management
- Sales strategy
- Relationship building
- Workflow optimization
- Service upselling
- Banking
- Member account management
- Product sales
- Call center experience
- Order processing
- Receiving support
- Multitasking capacity
- Customer needs assessments
Languages
English
Full Professional
A1
Timeline
Member Service Representative
Planet Fitness
04.2022 - 10.2024
Gorman Learning Center