Ruben Jimenez
Van Nuys
Summary
Versatile and dependable professional with 3+ years of combined experience in e-commerce live chat customer support and high-volume warehouse distribution environments. Proven ability to manage heavy workloads, meet productivity metrics, and maintain accuracy in fast-paced settings. Strong in multitasking, safety compliance, customer communication, and problem resolution. Seeking opportunities in warehouse, logistics, distribution, or customer support roles.
Overview
4
4
years of professional experience
2021
2021
years of post-secondary education
Work History
Live Chat Agent
Shopify Merchant Support
Los Angeles
06.2023 - 12.2025
- Handle 40–60 concurrent live chat interactions per shift, assisting customers with orders, shipping, returns, product issues, and account inquiries while maintaining fast response and resolution times.
- Consistently achieved first response times under 2 minutes and average resolution times under 10 minutes.
- De-escalated frustrated customers through clear, professional communication, reducing escalations to supervisors by approximately 20%.
- Utilized platforms including Shopify Admin, Gorgias, and Zendesk to review order data, document interactions accurately, and ensure full issue resolution.
- Maintained high customer satisfaction while multitasking in a high-volume support environment.
Warehouse Associate
Target Distribution Center
Minneapolis
01.2022 - 05.2023
- Unloaded inbound trailers and processed outbound freight in a high-volume distribution center, handling palletized and case freight throughout shifts.
- Sorted, staged, and prepared shipments for outbound delivery while meeting productivity and accuracy goals.
- Operated pallet jacks and hand trucks safely and efficiently.
- Followed safety procedures and hazard awareness standards to prevent workplace injuries.
- Regularly lifted 50+ lbs and performed repetitive physical tasks.
Education
Opportunities For Learning
Los Angeles, CASkills
- Warehouse Operations & Outbound Processing
- Trailer Unloading & Freight Sorting
- Inventory Accuracy & Order Fulfillment
- Material Handling (Pallet Jacks, Hand Trucks)
- Safety Compliance & Hazard Awareness
- Physical Stamina & Heavy Lifting
- Live Chat Customer Support
- Shopify Inbox, Gorgias, Zendesk
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Live Chat Agent
Shopify Merchant Support
06.2023 - 12.2025
Warehouse Associate
Target Distribution Center
01.2022 - 05.2023
Opportunities For Learning