Ruben Hamu
Roseville
Summary
Results-driven administrative and customer service professional with a track record of enhancing customer satisfaction and streamlining service order coordination. Experienced in training staff to ensure operational efficiency and compliance with quality standards. Focused on delivering accuracy and fostering positive client interactions.
Overview
9
9
years of professional experience
Work History
Molding Supervisor
Rimnetics Inc
Loomis
06.2016 - 02.2022
- Oversaw molding processes and production schedules to ensure efficient operations.
- Trained and mentored staff on safe equipment handling, enhancing team safety standards.
- Ensured compliance with safety regulations and quality standards in production.
- Coordinated maintenance activities for molding machinery, reducing downtime and maintaining production flow.
- Monitored inventory levels of raw materials and coordinated supply orders.
Customer Service Representative
Motel 6
Auburn
05.2013 - 06.2016
- Responded to inbound customer inquiries via phone, email, and in-person channels, resolving issues efficiently while maintaining a high level of professionalism and customer satisfaction.
- Recorded customer account information in database, ensuring data integrity and accessibility for future reference.
- Coordinated service orders from initiation through completion, tracking progress and communicating status updates to customers and internal teams in a timely manner.
- Handled payment processing and cash transactions with precision, contributing to secure financial operations.
- Facilitated training for new staff on customer service protocols and systems, enhancing team readiness and service consistency.
Education
AA - Fire Technology
Sierra College
Rocklin, CA01-2020
High School Diploma -
Placer High School
01-2006
Skills
- Production scheduling
- Deadline management
- Client relations
- Problem resolution
- Attention to detail
- Calendar management
- Data entry
- Team collaboration
- Reliability and time management
- Communication skills
Languages
Spanish
Professional
Accomplishments
- Honorable Discharge
Timeline
Molding Supervisor
Rimnetics Inc
06.2016 - 02.2022
Customer Service Representative
Motel 6
05.2013 - 06.2016
AA - Fire Technology
Sierra College
High School Diploma -
Placer High School