RUBEN CLEMENTE
Dulzura
Summary
Focused Retail leader possessing 4 years of retail management and sales expertise. Skilled at increasing profits through effective sales training and troubleshooting profit loss areas. Committed to boosting team morale and driving sales by fostering strong rapport with team members and customers. Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Lead Security Officer
Jamul Casino
Jamul, California
04.2023 - Current
- Ensured compliance with security protocols and procedures.
- Monitored CCTV cameras and other surveillance equipment.
- Provided training to new security personnel on operational procedures.
- Maintained up-to-date records of security logbook entries and reports.
- Supervised team members during shift changes and ensured proper coverage at all times.
- Responded quickly and appropriately to any emergencies or threats reported by staff or visitors.
- Interacted with law enforcement officers when necessary regarding criminal activity, investigations, or arrests.
- Collaborated with management teams to develop strategies for maintaining a safe work environment.
- Investigated complaints from staff regarding harassment or misconduct within the workplace.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Provided friendly and professional assistance to employees, visitors and customers.
- Monitored CCTV systems to ensure safety and security of premises.
Security Officer
Jamul Casino
Jamul California
04.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, and by foot.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Checked and verified photo identification prior to granting facility access.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Reported suspicious activities and persons to law enforcement.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Reported irregularities such as fire and safety hazards to maintenance.
- Monitored employee activities, confirming compliance with security regulations.
- Permitted entry with escort for approved persons into secure locations.
- Warned offenders about rule infractions and violations and verbally evicted violators from premises.
- Moved throughout facility and among customers to remain aware of developing security situations.
Supervisor
Alamo Group Holdings LLC
04.2021 - 02.2022
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Complied with company policies, objectives and communication goals.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Conducted employee evaluations and reviews.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Treated associates with fairness and respect, providing recognition of accomplishments.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Planned and optimized warehouse work processes to improve fulfillment system efficiency.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
General Merchandise Associate
Target
10.2020 - 04.2021
- Prepared products by adding tags and readying pallets for restocking.
- Transported merchandise from stockroom to sales floor and followed planograms to accurately replenish items.
- Recommended, selected and helped locate out-of-stock merchandise based on customer requests.
- Restocked and merchandised products to encourage strong sales.
- Kept sales floor attractive and customer-ready by regularly recovering departments with fronted, organized and well-stocked merchandise.
- Put new merchandise on shelves and racks in attractive arrangements.
- Maintained organized back storage room to support efficient restocking.
- Helped customers locate products and processed special orders for customers seeking out-of-stock items.
- Took part in trainings and workshops, learning about upcoming product launches and new merchandise.
- Marked clearance products with updated price tags.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Helped customers locate desired items and assisted with carrying heavy loads.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
Assistant Manager
Baja Duty Free
08.2019 - 05.2020
- Enforced company policies and procedures to strengthen operational standards across departments
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel
- Directed and led employees, supervising activities to drive productivity and efficiency
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel
- Delegated daily tasks to team members to optimize team productivity
- Managed personnel scheduling, facilitating adequate coverage to meet demand
- Collaborated with store manager to develop strategies for achieving sales and profit goals
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels
- Coached and mentored employees by delivering training, guidance and performance monitoring
- Evaluated employee performance and developed improvement plans
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Produced monthly sales and performance reports, supporting operational planning and strategic decision making
- Cultivated customer loyalty by training team members in industry-leading service standards.
Supervisor
Baja Duty Free
02.2019 - 08.2019
- Maintained compliance with company policies, objectives and communication goals
- Monitored employee performance and conducted retraining to correct problems and optimize productivity
- Established and enforced clear goals to keep all employees on same level and working collaboratively
- Collaborated with program administrators in preparation of budget and development of program policy goals
- Demonstrated knowledge of innovative and research-based methodologies used to instruct students with disabilities in virtual environment
- Performed scheduled and surprise inspections of work sites in order to gauge technician skill and performance in field
- Assisted in development of individualized lesson plans, goals and criteria for students
- Established and maintained operating schedules to provide effective coverage for key areas and to achieve customer service objectives.
Sales Associate
Baja Duty Free
08.2017 - 02.2019
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Education
Criminal Justice
Some
Cuyamaca College
El Cajon, CASkills
- Processes and procedures
- Systems and automation applications
- Brand management
- Lead generation
- Fluent in Spanish
- Team building
- Work ethic
- Decision-making
- Multitasking
- Computer skills
- De-Escalation Techniques
- Security Guard License
- Critical Thinking
Timeline
Lead Security Officer
Jamul Casino
04.2023 - Current
Security Officer
Jamul Casino
04.2022 - Current
Supervisor
Alamo Group Holdings LLC
04.2021 - 02.2022
General Merchandise Associate
Target
10.2020 - 04.2021
Assistant Manager
Baja Duty Free
08.2019 - 05.2020
Supervisor
Baja Duty Free
02.2019 - 08.2019
Sales Associate
Baja Duty Free
08.2017 - 02.2019
Criminal Justice
Some
Cuyamaca College
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