Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Ruben Canedo

Calexico

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Imperial Irrigation District (ACME Staffing)
07.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Night Auditor/Front Desk Agent

Fairfield Inn & Suites
07.2023 - Current
  • Assist late night guests with any needs they may have in a friendly manner
  • Process check-ins and check-outs
  • Address payment transactions for guests throughout my shift
  • Maintain the hotel is in a safe environment for guests and checking cameras throughout the night
  • Conduct night audit reports and filing papers in a specific format
  • Maintain the hotel clean at all times
  • Assist in getting stuff ready for the breakfast person by the time they start making breakfast for guests
  • Opening and closing shifts on time and making sure the cash register stays at the same balance as when the shifts start

Administrative Assistant

Alba Care Services Inc.
07.2021 - 10.2022
  • Strong organizational skills and planning skills for scheduling activities
  • Performed excellent general office skills with strong work ethic
  • Proficient in Microsoft and other computer applications and experienced at multi-tasking in a very demanding work environment
  • Completed tasks independently and accurately when assigned
  • Strong communication and interpersonal skills while interacting with staff members and other people who arrived at the office
  • Managed incoming calls, handled requests for information, and prepared correspondence and documents

Server/Bartender

Primos Mexican Food Restaurant
09.2018 - 01.2020
  • Responsible for greeting guests, taking their orders and verified their orders before handing them their complete order
  • Assisted customers at the bar and served/prepared their drinks for them
  • Maintained areas organized at the bar and register and restocked on supplies or inventory
  • Ensured that customers had their identification cards with the appropriate age to allow them to drink in the restaurant
  • Completed assigned side work duties such as cleaning tables, throwing out trash, and keeping bar area clean

Education

Bachelor of Science - Business Administration- Management

California State University
12.2020

Skills

  • Ability to work independently
  • Motivational
  • Clerical skills
  • Verbal/Written communication
  • Communication skills
  • Leadership skills
  • Flexibility (adaptability)
  • Organizational skills
  • Customer service
  • Time Management
  • Teamwork
  • Point of sale (POS)
  • Bilingual- Spanish & English
  • Proficient in Excel & Microsoft Word
  • Quick learner
  • Bartending
  • Math
  • Basic Math
  • Cash Handling
  • Administrative Experience
  • Cleaning Experience
  • Serving Experience
  • Microsoft Outlook
  • Microsoft Powerpoint
  • Active listening
  • Critical thinking
  • Data entry

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Customer Service Representative

Imperial Irrigation District (ACME Staffing)
07.2024 - Current

Night Auditor/Front Desk Agent

Fairfield Inn & Suites
07.2023 - Current

Administrative Assistant

Alba Care Services Inc.
07.2021 - 10.2022

Server/Bartender

Primos Mexican Food Restaurant
09.2018 - 01.2020

Bachelor of Science - Business Administration- Management

California State University

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Ruben Canedo