Ruben Bolanos
South Lake Tahoe
Summary
Dynamic professional with extensive experience at UPS, recognized for exceptional communication and customer service skills. Proven track record in optimizing delivery schedules and enhancing operational efficiency, resulting in improved service delivery. Highly skilled in problem-solving and multitasking, consistently achieving outstanding results while prioritizing safety and compliance. Committed to exceeding customer expectations in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Package Delivery Driver
UPS
Minden
07.2019 - Current
- Delivered packages efficiently to residential and commercial addresses.
- Inspected delivery vehicles for safety and operational readiness daily.
- Communicated with customers regarding delivery status and service inquiries.
- Maintained accurate records of deliveries using handheld devices.
- Followed designated routes while adhering to traffic laws and regulations.
- Collaborated with team members to optimize delivery schedules and efficiency.
- Attended safety meetings to enhance knowledge of best practices in transportation.
- Verifying delivery addresses, obtaining signatures from customers, and providing direction to customers regarding package delivery.
- Delivering packages in a timely manner while adhering to all traffic laws and regulations.
- Navigated route to customer locations using GPS maps.
- Communicating with dispatch personnel to receive instructions on daily routes or individual deliveries.
- Performing pre-trip inspections of assigned vehicles before starting routes.
Head Bartender
Tahoe Blue wave
South Lake Tahoe
06.2018 - 07.2021
- Crafted innovative cocktails using fresh ingredients and unique flavor profiles.
- Provided exceptional customer service to enhance guest experiences.
- Managed inventory levels and restocked supplies as needed.
- Trained new bartenders on procedures and service standards.
- Developed specialty cocktails to engage customers and promote the bar's offerings.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Mover
Owens Brothers Transfer
South Lake Tahoe
02.2014 - 01.2018
- Loaded and unloaded furniture and boxes onto trucks for transportation.
- Wrapped and secured items to prevent damage during transit.
- Provided exceptional customer service during residential relocations.
- Lifted heavy objects using correct lifting techniques to avoid injury.
- Received instructions from supervisor regarding job assignments; following instructions carefully while exercising independent judgment when necessary.
- Utilized problem-solving skills to resolve any issues that may arise during move; maintaining professional demeanor at all times.
- Communicated with customers regarding moving needs and deadlines.
- Completed paperwork accurately including inventory lists of all items moved and delivery receipts.
- Transported materials and pallets between areas.
Customer Service Representative
Sykes Latinamerica
San Pedro
01.2010 - 08.2013
- Analyzed fraudulent transaction patterns using advanced detection software.
- Monitored accounts for suspicious activity and flagged irregular transactions.
- Reviewed customer documentation to verify identity and prevent fraud.
- Responded promptly to inquiries from customers regarding fraudulent activities.
- Collaborated with other departments to ensure proper implementation of fraud prevention policies.
- Generated detailed reports on all identified fraud cases for further review.
- Investigated potential fraud cases by gathering and analyzing data from various sources.
- Reviewed customer complaints related to suspected fraudulent activities.
Education
Some College (No Degree) - Bussines
Ltcc
South Lake Tahoe, CASome College (No Degree) - Business Administration
Universidad Latina
Costa Rica Skills
- Effective communication
- Customer service
- Problem solving
- Team collaboration
- Time management
- Delivery schedule development
- Punctuality
- Multitasking Abilities
- Teamwork
- Prioritization of tasks
- Adaptability and flexibility
- Communication and interpersonal skills
- Adaptability
- Active listening
Affiliations
- Snowboarding
- Surfing
- Mtbike
- kayaking
- Hiking
- Camping
- Fishing
- carpentry
Accomplishments
- 4 years safety driving at UPS
- Food and beverage safety Handling certification
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Package Delivery Driver
UPS
07.2019 - Current
Head Bartender
Tahoe Blue wave
06.2018 - 07.2021
Mover
Owens Brothers Transfer
02.2014 - 01.2018
Customer Service Representative
Sykes Latinamerica
01.2010 - 08.2013
Some College (No Degree) - Bussines
Ltcc
Some College (No Degree) - Business Administration
Universidad Latina