RUBEN A. PEDROZA
Colton,CA
Summary
Versatile and detail-oriented professional with 4+ years of experience in operational management, 6+ years in customer service, and partnership coordination. Have the proven ability to interpret organizational guidelines and lead and mentor team members to support operational success and professional development. Advanced at coordinating with third-party vendors and utilizing Microsoft Excel for data-driven reporting. Committed to delivering exceptional service through effective communication and service.
Overview
5
5
years of professional experience
Work History
Selling and Service Specialist
Nike
09.2025 - Current
- Delivered exceptional customer service, resolving issues and enhancing client satisfaction.
- Collaborated with team members to support processes that related to improving efficiency.
- Assisted in training new employees on product knowledge and service protocols.
- Analyzed customer feedback to identify areas for service improvement and implement changes.
Operational Excellence Specialist
Nike
10.2024 - 09.2025
- Administrative Oversight: Managed inventory records and work orders with high accuracy, supporting weekly operational reporting and improving workflow efficiency.
- Service Coordination: Serve as the primary point of contact for third-party service providers and disposal companies, coordinating removal schedules and resolving service discrepancies.
- Public Relations: Represent the brand while interacting with the public daily, maintaining a professional and helpful demeanor to ensure customer satisfaction.
- Conflict De-escalation: Apply diplomacy and tact to resolve complex customer service issues, ensuring all interactions align with company standards and policies.
Full Time Stockroom Associate
Nike
05.2021 - 10.2024
- Data Integrity: Performed regular inventory audits and reconciled discrepancies to maintain 100% stock accuracy.
- Professional Communication: Collaborated across diverse departments to relay critical product data and customer feedback, ensuring smooth inter-departmental operations.
- Technical Proficiency: Mastered internal software and Microsoft Office suite to document merchandise flow and maintain organized digital files.
- Service Efficiency: Balanced back-of-house operations with front-of-house service, responding to customer requests and product inquiries in a fast-paced environment.
Education
Bachelor's Degree - Kinesiology
California State University, Fullerton
Fullerton, CA01-2025
Associates - Fire Technology
Crafton Hills College
Yucaipa, CA01-2023
Skills
- Leadership & Team Training: Experienced mentoring and training employees to achieve operational excellence
- Microsoft Office and Excel
- Communication & Collaboration: Effective communicator with the ability to lead and collaborate with diverse teams
- Problem-Solving: Ability to identify challenges and implementing effective solutions in fast-paced environments
- Customer Relationship Management (CRM)
COMMUNITY ENGAGEMENT
- Kinesiology Student Outreach: Engaged with local schools (K-12) and youth organizations to promote the importance of physical health, sports participation, and basic movement fundamentals.
- Nike Community Ambassador: Volunteered at multiple recreation centers to help promote physical activity and sports with community engagement.
Timeline
Selling and Service Specialist
Nike
09.2025 - Current
Operational Excellence Specialist
Nike
10.2024 - 09.2025
Full Time Stockroom Associate
Nike
05.2021 - 10.2024
Bachelor's Degree - Kinesiology
California State University, Fullerton
Associates - Fire Technology
Crafton Hills College