Summary
Overview
Work History
Education
Skills
Timeline
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Ruben Aceves

Fresno

Summary

Dynamic Field Service Technician with a proven track record at Diebold Nixdorf, excelling in problem-solving and technical support. Renowned for building strong client relationships and delivering exceptional service. Adept at troubleshooting and repair, consistently receiving positive feedback for responsiveness and professionalism in high-pressure situations.


Overview

10
10
years of professional experience

Work History

Field Service Technician

Diebold Nixdorf
12.2024 - Current
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.

Staff Sergeant

United States Air Force
02.2016 - 02.2025
  • Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
  • Collaborated with colleagues on various projects, sharing knowledge and expertise while working together towards common objectives.

Messenger

Brinks Armored
10.2020 - 12.2024
  • Safeguarded confidential documents during transportation, maintaining the highest level of discretion and professionalism at all times.
  • Contributed to team efforts by providing backup support during peak periods or staff shortages.
  • Documented details about delivery times, problems, and special circumstances.

Sergeant

United States Marine Corps
02.2015 - 02.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Education

Certificate - Medical Billing And Coding

San Joaquin Valley College
Visalia, CA
03-2025

MBA - Business Administration

American Military University
Charles Town, WV
10-2023

Bachelor of Arts - Criminal Justice

American Military University
Charles Town, WV
10-2022

Skills

  • Problem-solving
  • Troubleshooting and repair
  • Positive attitude
  • Field repairs
  • Technical support
  • Relationship building

Timeline

Field Service Technician

Diebold Nixdorf
12.2024 - Current

Messenger

Brinks Armored
10.2020 - 12.2024

Staff Sergeant

United States Air Force
02.2016 - 02.2025

Sergeant

United States Marine Corps
02.2015 - 02.2019

Certificate - Medical Billing And Coding

San Joaquin Valley College

MBA - Business Administration

American Military University

Bachelor of Arts - Criminal Justice

American Military University

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Ruben Aceves