Rubeena Kumar
KITCHENER,ON
Summary
Versatile professional with a strong background in customer service and administrative support. Successful in streamlining daily business operations while enhancing customer satisfaction. Eager to provide support and contribute to the success of a dynamic, peer-engaging environment.
Overview
6
6
years of professional experience
Work History
Crew Member
Chipotle
Waterloo, Ontario
07.2026 - Current
- Provide exceptional guest service in timely manner, addressing customer needs and de-escalating issues swiftly to ensure satisfaction.
- Process cash and card payments accurately using a Point of Sale (POS) system.
- Execute high-volume culinary preparation by following strict recipe guidelines to dice, chop, fry and grill ingredients daily.
- Maintain station cleanliness throughout the shift, assisting team members with opening the restaurant.
- Uphold strict health, sanitation, and food safety standards.
Sales Associate
Rogers Communications
Burlington, ON
01.2025 - 09.2025
- Friendly and welcoming Sales Rep and first point of contact for high-volume retail store, skilled at managing inquiries and ensuring customer satisfaction.
- Analyzed customer usage profiles to identify cost-reduction opportunities, matching users with market-competitive phone plans to maximize value.
- Successfully lowered monthly billing costs for customers while maintaining high retention rates.
- Recommended products like accessories, plan add-ons and credit card applications.
- Performed hardware upgrades on customer devices by transferring data, installing software updates and testing new devices.
- Synergized with sales team to establish sales strategies for continuous progress toward monthly business metrics.
Administrative Assistant
Trillium School
Milton, ON
09.2022 - 06.2024
- Served as the primary point of contact for the campus community, efficiently resolved or redirected inquiries for a seamless visitor experience.
- Streamlined daily office communication by answering all incoming calls, making outgoing calls and responding to emails.
- Maintained and updated student records in Student Information Systems ensuring data accuracy and compliance with privacy legislation.
- Composed, edited, and formatted professional correspondence, memos, and newsletters for parents, faculty, and internal staff.
- Partnered directly with the Principal to coordinate daily clerical operations, supervised safe morning arrivals and assisted in afternoon dismissal procedures for 50+ students.
- Supported Principal by screening applications, scheduling meetings, and processing necessary paperwork for admissions and student enrollment.
- Maintained strict data privacy and compliance procedures, accurately filed confidential documents and school records.
- Assisted with school emergency drills and followed safety measures.
Front Office Administrator/Secretary
Tall Pines School
Brampton, ON
01.2021 - 12.2021
- Primary point of contact and communication hub, professionally managing all inbound calls and welcomed visitors while maintaining a secure front-office environment.
- Streamlined daily administrative workflow by executing clerical duties, maintaining records, and facilitating smooth office operations.
- Provided administrative support to Principal, Vice Principal, Head of School.
- Trusted liaison between leadership, staff, students and families.
- Securely conducted financial operations such as issuing mailed cheques and depositing tuition fees.
- Managed confidential documents in compliance with privacy standards.
- Directed critical school safety protocols, successfully coordinating and executing emergency procedures including fire drills, hold-and-secures, and lockdowns to ensure student and staff safety.
Education
Bachelor of Arts - Liberal Arts and Professional Studies
York University
Toronto, ON, CA04-2017
Skills
- Customer Service
- Customer Relations
- Detail-Oriented
- Self-Motivated
- Organization Skills
- Time Management
- Adaptability
- Teamwork
- Problem Solving
- Communication Skills
- Positive Attitude
- Cash Register Operation
- POS System Operation
Hobbies & Interests
Beyond my professional responsibilities, I maintain a strong interest in lifelong learning, fitness, and creativity through activities such as hiking, weightlifting, reading non-fiction books, and pursuing artistic interests.
Timeline
Crew Member
Chipotle
07.2026 - Current
Sales Associate
Rogers Communications
01.2025 - 09.2025
Administrative Assistant
Trillium School
09.2022 - 06.2024
Front Office Administrator/Secretary
Tall Pines School
01.2021 - 12.2021
Bachelor of Arts - Liberal Arts and Professional Studies
York University