Summary
Overview
Work History
Education
Skills
Leadership Experience
Languages
Extracurricular activities
Timeline
Hi, I’m

Rubayiza N. Christa

Montreal,QC

Summary

Friendly and positive with exceptional communication and interpersonal skills. Possesses foundational understanding of customer relations and sales principles, combined with proficiency in handling inquiries and resolving issues efficiently. Capable of fostering strong customer relationships and driving satisfaction through attentive service and effective problem-solving.

Overview

4
years of professional experience

Work History

Co-Founder
03.2021

Job overview

  • Coordinated the attribution of roles among student volunteers
  • Developed strong skills in teamwork and collaboration while working hand-in-hand with high school and middle school volunteers for the project
  • Designed and structured graphic posters to promote the fundraiser
  • Supervised the collection of funds and managed to raise over Rwf 1,000,000

Fairstone Financial Inc. (Eden Park)

Bilingual Customer Service Representative
07.2024 - Current

Job overview

  • Managed a high-volume of inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Identified and responded to customer requests and concerns through email, text, and phone for both English and French-speaking customers.
  • Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.
  • Maintained accurate records of customer interactions across multiple channels while multitasking to address inquiries promptly and efficiently.
  • Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.

Amy's Candy Shop

Cashier/Operations Assistant
11.2023 - 03.2024

Job overview

  • Managed sales records meticulously, maintaining accurate transaction logs and inventory levels to support efficient business operations
  • Actively engaged with customers through phone calls and social media platforms, addressing inquiries and providing value-added solutions to meet their needs
  • Facilitated customer deliveries by effectively communicating with clients through social platforms, addressing inquiries promptly to meet their needs, and upholding satisfaction
  • Was in charge of communicating with delivery drivers, ensuring timely pickups, and staying in touch until the package reached its destination

MTN Rwanda

Call Center Agent
08.2022 - 09.2023

Job overview

  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Offered technical assistance for customers experiencing difficulties with online processes or software applications related to company products or services.
  • Effectively used customer relationship management systems to record and track customer interactions, ensuring accurate documentation and efficient resolution of customer issues
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.


Education

Green Hills Academy
Kigali, Nyarutatama

International Baccalaureate Diploma Programme
05.2022

University Overview

Institut Français au Rwanda
Kigali, Nyarutatama

Diplôme d'Etudes en Langue Francaise Junior
11.2019

University Overview

Green Hills Academy
Kigali, Nyarutatama

International General Certificate for Secondary Education
06.2020

University Overview

Skills

  • Customer Relations
  • De-escalation Techniques
  • Problem-Solving
  • Multitasking
  • Teamwork and Collaboration
  • CRM Software

Leadership Experience

Leadership Experience

Co-Founder & Fundraiser Coordinator- Imatter Initiative

  • Led the allocation of roles among student volunteers, ensuring smooth coordination and efficient task execution.
  • Developed strong teamwork and collaboration skills by working closely with high school and middle school volunteers.
  • Designed and created graphic posters to effectively promote the fundraiser.
  • Supervised the collection and management of funds, successfully raising over Rwf 1,000,000.

Languages

English
Native or Bilingual
French
Native or Bilingual
Spanish
Limited Working

Extracurricular activities

Extracurricular activities

Finance & Investment Enthusiast

  • Passionate about cryptocurrency, ETFs, and financial markets.
  • Actively self-learning and experimenting with diverse investment strategies.

Interact Club Member

  • Engaged in community service and leadership initiatives as part of Interact, a youth division of Rotaract.
  • Organized and participated in events focused on local impact and international collaboration.

Model United Nations (MUN) Delegate

  • Represented countries in simulated UN conferences, honing public speaking, research, and negotiation skills.
  • Collaborated with diverse teams to draft and present resolutions addressing global issues.

Timeline

Bilingual Customer Service Representative
Fairstone Financial Inc. (Eden Park)
07.2024 - Current
Cashier/Operations Assistant
Amy's Candy Shop
11.2023 - 03.2024
Call Center Agent
MTN Rwanda
08.2022 - 09.2023
Co-Founder
03.2021
Institut Français au Rwanda
Diplôme d'Etudes en Langue Francaise Junior
Green Hills Academy
International General Certificate for Secondary Education
Green Hills Academy
International Baccalaureate Diploma Programme

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Rubayiza N. Christa