Rubanpreet Punian
Brampton,ON
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 6 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant
World Access Immigration Services
08.2020 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed filing system, entered data and completed other clerical tasks.
Administrative Assistant
Golden Freight Forwarding and Marketing Inc
05.2019 - 07.2020
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Attend telephone calls, respond to electronic enquiries and messages
- Responsible for filling documentation, tracking and delivering correct information to clients.
- Responsible to support all aspects of everyday operations
- Responding Emails and resolving issues related to documentation.
- Responsible for arranging and confirming appointments
- Carryout various administrative tasks such as typing, scanning, copying etc.
- Prepare filing system for easy to access manner
- Prepare expenses reports and send them for approval of management
- Schedule management meeting whenever needed
- Providing general assistance and support to the new customers
- Advise and supervise other employees in the workplace procedures
Customer Service Representative
Mini Mart
06.2018 - 04.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Responded to questions and followed up on customer interactions.
- Trained new associates on store programs and policies.
Education
POST SECONDARY DIPLOMA - POLICE FOUNDATIONS - LAW
Niagara College
Welland, None04-2019
Skills
- Customer service
- Data entry
- Computer skills
- Microsoft Word
- Microsoft Excel
- Database entry
- Professional communication
- Deadline oriented
- Mail handling
- Document management
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
- ONTARIO G Driver's License
- First Aid Certification
- CPR/AED Certification
Timeline
Administrative Assistant
World Access Immigration Services
08.2020 - Current
Administrative Assistant
Golden Freight Forwarding and Marketing Inc
05.2019 - 07.2020
Customer Service Representative
Mini Mart
06.2018 - 04.2019
POST SECONDARY DIPLOMA - POLICE FOUNDATIONS - LAW
Niagara College
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