RUBANJOT KAUR
1219 Cardinal Court, Greater Sudbury,ON
Summary
Accomplished Receptionist with proven expertise in organizational and time management skills, honed across roles at FAMILY VISION CENTRE and TRUECARE DENTISTRY. Excelled in enhancing office efficiency and client satisfaction, evidenced by streamlining appointment systems and improving patient coordination. Skilled in data entry and adept at fostering positive customer experiences, reliably supporting team and administrative functions.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Receptionist
FAMILY VISION CENTRE
10.2024 - 01.2025
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Helped office staff prepare reports and presentations for internal or client-related use.
Dental Receptionist
TRUECARE DENTISTRY
03.2024 - 10.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Helped patients complete necessary medical forms and documentation.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Collaborated with team members to maintain an organized inventory system for dental supplies and office materials.
Receptionist
Urgent Care Centre
01.2023 - 03.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Education
Associate of Science - RECREATION THERAPY
Lambton College
Sarnia, None12-2023
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Office experience
- Medical office experience
- Dental office experience
- Clerical experience
- Administrative experience
- Punctual and reliable
Languages
English
Full Professional
Hindi
Full Professional
French
Limited Working
Punjabi
Full Professional
Certification
- HIPAA Compliance Certification – Supremus Group LLC or Training-HIPAA.net.
- CPR/AED Certification
- First Aid Certification
- ServSafe Food Handler's Certification
- First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.
- Certified Information Systems Security Professional (CISSP)-International Information System Security Certification Consortium.
- Event Planning and Coordination Certificate - Meeting Professionals International.
Timeline
Receptionist
FAMILY VISION CENTRE
10.2024 - 01.2025
Dental Receptionist
TRUECARE DENTISTRY
03.2024 - 10.2024
Receptionist
Urgent Care Centre
01.2023 - 03.2024
Associate of Science - RECREATION THERAPY
Lambton College