RUBAN IRUTHAYAKUMAR
WINNIPEG
Summary
Dynamic IT Service Delivery Leader with over 14 years of experience in steering IT operations for Fortune 500 companies across diverse sectors, including banking, financial services, insurance, and manufacturing. Expertise in managing teams of 15+ professionals and overseeing annual budgets exceeding $2 million, consistently achieving 99.5% SLA compliance across more than 70 enterprise applications.
Proven track record in enhancing operational efficiency through automation initiatives that have reduced incident resolution times by 35%. Adept at driving continuous improvement and delivering mission-critical IT services for high-profile clients such as MetLife, Bank of New York Mellon, KeyBank, and Cargill Inc., while effectively managing global teams and multi-million-dollar technology portfolios in both cloud and on-premise environments.
Experienced with leading technical teams and managing software development projects. Utilizes in-depth knowledge of programming and system architecture to streamline processes. Track record of fostering team collaboration and achieving project milestones effectively.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Technical Lead - Customer Facing Apps, HR and EDI
Cognizant Technology Solutions
Canada
10.2021 - Current
- Managed IT service delivery operations for a diverse portfolio of 60+ enterprise applications, enhancing user support for 5,000+ users in the manufacturing sector across North America, APAC, and Latin America.
- Directed end-to-end ITSM governance to maintain operational efficiency and compliance with service level agreements.
- Oversee team of 15+ technical resources across multiple regions, providing mentorship, performance management, and skill development and have extensive experience in collaborating with the vendor and stake holders.
- Own end-to-end SDLC governance including requirements, design, development, testing, release management, and production support.
- Direct data center operations, application lifecycle management, and cloud/on-premise infrastructure support for global supply chain systems.
- Drive cloud migration initiatives, modernizing legacy systems into secure, scalable cloud-native platforms.
- Lead disaster recovery planning and execution, ensuring business continuity, resiliency, and compliance with enterprise standards.
Technology Lead - Scrum Master
Infosys Technologies
India
02.2017 - 04.2020
- Reviewed and interpreted business user specifications to facilitate effective project execution.
- Collaborated with development team to assess and size user stories, ensuring alignment with project objectives and timelines.
- Achieved high-quality deliverables through effective management of end-to-end solution design and delivery in retail and ERP domains.
- Collaborated with business stakeholders and architects to translate business strategy into scalable architectures.
- Provided technical leadership to development and DevOps teams, ensuring adherence to architecture standards and best practices.
- Supported analytics and data pipeline initiatives to enable improved reporting and business insights.
- Led cross-functional teams to develop and implement innovative technology solutions.
- Streamlined project workflows, enhancing team collaboration and delivery timelines.
Associate - Projects
Cognizant Technology Solutions
India
03.2010 - 02.2017
- Developed, enhanced, and supported enterprise-scale applications across Banking and Wealth Management domains.
- Collaborated with business stakeholders to analyze requirements and translate them into reliable technical solutions.
- Owned end-to-end development of features including design, coding, unit testing, and deployment.
- Implemented performance optimizations, database query tuning, and code refactoring to improve application efficiency.
- Supported integrations with upstream and downstream systems using web services and batch processes.
- Adhered to security, compliance, and audit requirements within regulated financial systems.
- Built a strong foundation in SDLC, production operations, stakeholder communication, and enterprise delivery practices.
Education
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Anna University
India06.2009
Skills
- Web Technologies : XML, XSL, XSLT, DOM, CSS, Java Script, HTML, Web Services
- Java/J2EE Technologies: Servlets, JSP, Apache Struts, Spring MVC, Hibernate, Log4J, Java Beans
- Application/Web Servers: WebLogic 8x/9x/10x, Apache Tomcat, JBoss
- Database Technologies: JDBC, SQL Server, MySQL, DB2, Oracle 10g, Sybase ASE 150
- Programming Languages: Java, SQL, PL/SQL, Unix Shell Scripting
- Tools: Microsoft Visio, DB Visualizer, Eclipse, WinSCP, PuTTY, Ant, Maven, Jira, Lync
- Version Control: CVS, SVN, Serena Dimensions
- ITSM Tools: ServiceNow, JIRA, BMC Remedy
- Cloud/DevOps: Cloud Applications AWS and Azure, SaaS, GitHub
Accomplishments
1. Operational Efficiency & Cost Savings
- Automation ROI: Successfully implemented AI-driven automation that reduced manual incident resolution time by 35%, allowing the team to pivot 20% of their capacity toward high-value innovation projects.
- Budget Optimization: Managed a $2M+ annual budget, consistently identifying 10-15% in operational cost savings through vendor consolidation and cloud resource optimization.
2. Service Delivery & Reliability
- SLA Excellence: Maintained a 99.5% SLA adherence for 60+ mission-critical applications supporting 5,000+ global users in the manufacturing and supply chain sector.
- System Resilience: Led a comprehensive Disaster Recovery (DR) overhaul, reducing the Recovery Time Objective (RTO) by 50% and ensuring 100% business continuity during scheduled maintenance windows.
3. People Leadership & Talent Development
- Team Upskilling: Led and mentored a diverse team of 15+ technical resources across North America and APAC, reducing staff turnover by 20% through structured performance management and professional development paths.
- Agile Transformation: Orchestrated a shift from Waterfall to Agile/Scrum methods, resulting in a 25% increase in sprint velocity and faster time-to-market for customer-facing web applications.
4. Technical Modernization
- Cloud Migration: Directed the end-to-end migration of legacy on-premise supply chain systems to AWS and Azure, improving platform scalability by 40% and reducing infra overhead.
- Security & Compliance: Enforced rigorous security and audit standards for banking and insurance applications, passing 100% of external regulatory audits without major findings).
Languages
English
Full Professional
Tamil
Native or Bilingual
Certification
AWS certified Solution Architect - Associate.
Certified Scrum Master(CSM)
Timeline
Technical Lead - Customer Facing Apps, HR and EDI
Cognizant Technology Solutions
10.2021 - Current
Technology Lead - Scrum Master
Infosys Technologies
02.2017 - 04.2020
Associate - Projects
Cognizant Technology Solutions
03.2010 - 02.2017
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Anna University
DOMAIN EXPERTISE
- Insurance
- MetLife : Customer registration application development and enhancement.
- Banking and Financial Services
- Bank of NewYork Mellon: Web Application enhancement agile project.
- KeyBank: Maintenance and Enhancement of clinet facing applications.
- Retail
- Walmart: Maintenance of business applications with extensive customer interaction.
- Manufacturing and Supply Chain
- Cargill: Global supply chain systems, EDI data transmission support, data center operations, multi-region enterprise applications
CORE COMPETENCIES
- IT Service Delivery Management
- IT Operations & Infrastructure
- Project & Program Management
- ITSM (Incident/Problem/Change)
- SLA/KPI Management & Reporting
- Cloud & On-Premise Operations
- Multi-Domain Industry Expertise
- Banking & Financial Services IT
- Telecommunications Operations
- Healthcare IT Systems
- Manufacturing Technology
- Stakeholder & Vendor Management
- Team Leadership & Development
- Process Automation & Improvement
- Risk Management & Compliance
- Data Center Operations
- Budget Planning & Cost Optimization