RUBAL KAUR
Winnipeg,MB
Summary
Professional with strong expertise in passenger service operations, ready to lead and elevate team performance. Known for exceptional customer service, conflict resolution, and operational efficiency. Consistently fosters collaborative environments, adapting seamlessly to evolving demands. Skilled in managing schedules, ensuring compliance, and maintaining safety standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Schedule Coordinator
CBI home health
Winnipeg, Manitoba
12.2024 - Current
- Managed communications among internal staff members regarding upcoming activities.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Responded to customer issues to provide immediate resolution and improve retention.
- Handled incoming calls and directed callers to appropriate department or employee.
- Monitored attendance records for accuracy and completeness.
Passenger Service Lead
WestJet Airlines
06.2022 - Current
- Monitored security and maintained operational protocols.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Have done on job training for new hires.
- Processed information quickly to take immediate action during unexpected or serious situations.
- Championed safety, customer experience and associate programs to foster well-being and achieve corporate compliance.
Airport Operations Operator
Bouygues Services and Energies
03.2023 - 05.2023
- Coordinated with agencies to meet aircrew requirements for billeting, messing, refueling, ground transportation, and transient aircraft maintenance
- Complied with corporate regulations, policies, and procedures to maximize safety, security, and overall trust in the organization and employees
- Maintained optimal safety protections for personnel and aircraft
- Managed wildlife on and around airport grounds
- Checked military flight plans with civilian agencies.
Customer Service Representative
Walmart
10.2019 - 05.2022
- Answered customer questions regarding products and services, company policies, and pricing
- Counted cash drawers before and after shifts and reported or resolved discrepancies
- Operated POS systems to complete sales transactions
- Communicated with customers to provide information, resolve complaints, and foster satisfaction through a proactive needs assessment
- Recorded daily transactions in the system using correct procedures and focusing on accuracy.
Volunteer
Saint Boniface Hospital
01.2021 - 03.2021
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
Associate Of Science (online) - Radiology Technology
Red River College of Applied Arts, Science And Technology
Winnipeg, MB10.2027
Skills
- Public health knowledge
- Quality Improvement
- Healthcare ethics
- Time Management
- Customer Service
- Attention to Detail
- Punctual and Reliable
- Computer Skills
- Team Support
- MS Office
- Schedule coordination
- Scheduling optimization
Certification
First Aid certification
CPR Certified
Food handling certificate
Languages
English, Hindi and Punjabi
Timeline
Schedule Coordinator
CBI home health
12.2024 - Current
Airport Operations Operator
Bouygues Services and Energies
03.2023 - 05.2023
Passenger Service Lead
WestJet Airlines
06.2022 - Current
Volunteer
Saint Boniface Hospital
01.2021 - 03.2021
Customer Service Representative
Walmart
10.2019 - 05.2022
Associate Of Science (online) - Radiology Technology
Red River College of Applied Arts, Science And Technology