Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rubal Kaur

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience

Work History

L2 Technical Customer Support

24-7 Intouch Polo Park
07.2021 - 09.2022
  • 7 intouch - Tier 2
  • Worked in fast paced customer service environment with customer satisfaction of 87 % and above
  • Weekly based quality assessment with 96% for continuous 5 weeks
  • Handling customer technical problems and providing guidance as needed
  • Ability to take pressure, active listening skills and decision making
  • Able to handle complaints and difficult situations.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Skilled at working independently and collaboratively in a team environment.

Supervisor

Tim Hortons
04.2022 - 01.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.

Security guard

Paragon Security
10.2021 - 03.2022
  • Monitoring video surveillance for any unusual activity in locations around the residential buildings
  • Performing routine inspections of specific areas
  • Preventing criminal activity or detaining suspects who they find stealing, damaging property, or performing other crimes
  • Have the ability to stay positive and take responsibility, decision making skills.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to incidents and assessed active situations for security concerns.

Crew member

Tim Hortons
12.2020 - 03.2021
  • Dealing with customers on a daily basis in an fast paced customer service environment with clear persuasive skills
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Helped overnight baker or the morning baker in showcase fillup
  • In case of need performed duties of overnight baker
  • Have the ability to stay positive and take responsibility with effective listening skills
  • Handling orders , making sure food safety standards are met
  • Worked front counter, drive-thru and other areas.

Education

GENERAL BUSINESS -

Conestoga College

Skills

  • CPR Certified
  • Behavioral Support
  • Customer Technical Support
  • Sales Support
  • Quality Assessments
  • Verbal and Written Communication

Timeline

Supervisor

Tim Hortons
04.2022 - 01.2023

Security guard

Paragon Security
10.2021 - 03.2022

L2 Technical Customer Support

24-7 Intouch Polo Park
07.2021 - 09.2022

Crew member

Tim Hortons
12.2020 - 03.2021

GENERAL BUSINESS -

Conestoga College

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Rubal Kaur