Rubal Gupta
Calgary,Alberta
Overview
5
5
years of professional experience
Work History
Educational Lab Technician
Southern Alberta Institute of Technology
Calgary
08.2023 - Current
- Coordinate with technical team and maintain adequate inventory of parts for repair
- Using information from manuals, vendors, etc
- To help diagnose problems and restore equipment
- Cleaning, inspecting, and preparing tools for rental to students
- Ensuring tools and equipment are repaired and available for rental in a timely manner while keeping costs to a minimum
- Processing tool rental transactions (logging repairs and work orders, generating contracts, turning quotes into contracts upon equipment checkout etc.)
- Helping students by providing information and answering questions
- Ensuring rental equipment is properly displayed, signed, and maintained
- Analyzing information to recognize potential problems, identifying causes of equipment problems (loose parts, misuse by students, etc.) and proposing solutions
- Providing outstanding customer service
- Performing preventive maintenance on tools.
Office Administrator
Enerflex
Calgary
04.2023 - 05.2023
- Greeted and welcomed guests in person and on phone calls; answer and direct inquiries to designated department
- Maintained log books, including sign-in/out logs, stationary supplies for office staff
- Received, sorted and sent daily incoming and outgoing correspondence and put in allocated areas for staff to collect
- Delivered administrative support to office staff by making copies, sending faxes and organizing documents.
Customer Service Representative
Archway Communications
Mississauga
01.2021 - 09.2021
- Assisted with activation of personal health and home security devices by updating software
- Troubleshoot device connectivity and proprietary applications
- Resolved technical support incidents
- Followed-up on orders and updated the parent organization
- Sent inquires to logistics companies for missing orders and delivery dates
- Daily entry of completed and late deliveries into master file.
Operations Specialist
SCI Logistics
Mississauga
01.2020 - 12.2020
- Monitored, packed, labeled and troubleshoot on-hold orders
- Tracked, picked containers and ensure their put
- Multitasked in Warehouse Management System (SAP)
- Utilized and monitored put wall dashboard
- Troubleshoot all outbound order issues before packaging
- Trained and allocated duties to associates.
Timeline
Educational Lab Technician
Southern Alberta Institute of Technology
08.2023 - Current
Office Administrator
Enerflex
04.2023 - 05.2023
Customer Service Representative
Archway Communications
01.2021 - 09.2021
Operations Specialist
SCI Logistics
01.2020 - 12.2020