Rubal Dhaliwal
Burnaby,BC
Summary
Dependable and efficient professional with experience in logistics, customer service, and retail operations. Skilled in shipment handling, issue resolution, and team coordination and strong attention to detail.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operation Support Rep
Purolator
Burnaby, BC
05.2023 - Current
- Provide front-line customer service by responding to inquires via phone, email,or in person regarding shipment status,delivery updates, and issue resolution.
- Investigate and correct address-related issues including wrong ,missing,or incomplete shipment details by contacting customers or senders,and coordinate return to sender when delivery cannot be completed.
- Investigate delayed, lost,or damaged shipments and coordinate resolutions with internal team and external partners.
- Coordinate with drivers , warehouse staff and dispatch to ensure timely movement of freight time sensitive deliveries for expedited handling.
- Perform administrative task such as label generation,document scanning and internal communication tracking.
- Monitor and prioritize urgent shipments.
- Return shipments back to sender or schedule pickups.
- Scanning / sorting and moving freight in and around the department.
Retail Representative
Purolator
Burnaby, BC
11.2021 - 05.2023
- Assist customers with shipping services including preparing packages, selecting delivery options, and printing shipping labels.
- Provide knowledgeable support on Purolator services, rates, and delivery times to help customers choose the best shipping solutions.
- Process customer shipments accurately using internal systems and ensure proper labeling and documentation.
- Handle incoming and outgoing packages, ensuring secure storage and timely dispatch.
- Perform identity and address verification when accepting shipments requiring special handling.
- Maintain inventory of retail supplies such as shipping labels, envelopes, and packaging materials.
- Resolve customer issues related to shipment delays, lost packages, and delivery tracking.
- Manage point-of-sale (POS) transactions, process payments, and issue receipts.
- Ensure a clean, organized, and professional front counter and retail space.
- Comply with safety, security, and company policies while handling customer goods and sensitive
Shift Supervisor
Dairy Queen Grill & Chill
Burnaby, BC
03.2018 - 04.2023
- Oversee shift operations and ensure smooth workflow.
- Supervise team members and provide guidance or support.
- Ensure customer satisfaction by handling complaints and maintaining service quality.
- Monitor food safety and cleanliness standards.
- Handle cash, deposits, and shift paperwork.
- Train new staff and support ongoing employee development.
- Stock supplies and ensure product availability.
Physiotherapy Assistant
Active 8 Physio Therapy
Vancouver, BC
01.2021 - 10.2021
- Assist with patient exercises under the direction of a physiotherapist.
- Prepare and clean equipment (e.g., therapy beds, exercise tools).
- Set up treatment areas before sessions.
- Help patients move safely (e.g., transferring to treatment tables).
- Maintain patient records and update basic progress notes.
- Follow hygiene and safety protocols.
Grill Cook
Dairy Queen Grill & Chill
Burnaby, BC
01.2017 - 03.2018
- Prepare and cook food items from the DQ menu (grill, fryer, etc.).
- Follow DQ recipes and portion guidelines.
- Maintain food safety and cleanliness standards.
- Monitor food stock and restock as needed.
- Ensure kitchen equipment is clean and working properly.
- Work as part of a team to ensure fast and accurate service.
Education
Associate of Science - Kinesiology
Langara College
Vancouver, BC12-2019
Skills
- Customer Service & Communication
- Problem Solving & Conflict Resolution
- Shipment Processing & Address Verification
- Inventory & Time Management
- POS & Tracking Systems
- Microsoft Office (Excel, Outlook, Word)
- Data Entry & Attention to Detail
- Teamwork & Adaptability
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
- Pharmacy Assistant Certification ( In Progress) Completion expected : September 2025
- CPR / AED / First - Aid
- Food safety level 1
Timeline
Operation Support Rep
Purolator
05.2023 - Current
Retail Representative
Purolator
11.2021 - 05.2023
Physiotherapy Assistant
Active 8 Physio Therapy
01.2021 - 10.2021
Shift Supervisor
Dairy Queen Grill & Chill
03.2018 - 04.2023
Grill Cook
Dairy Queen Grill & Chill
01.2017 - 03.2018
Associate of Science - Kinesiology
Langara College