Rubaiat Tasnim Raiyan
Toronto,Canada
Summary
Results-oriented Business Technology Management professional with over three years of experience in client-facing roles. Demonstrates strong competencies in data analysis, regulatory compliance, and process optimization. Proven ability to leverage CRM systems and collaborate with cross-functional teams to enhance client onboarding and streamline operations. Committed to driving efficiency and improving service delivery to meet organizational goals.
Overview
3
3
years of professional experience
Work History
Technical Support Consultant
Rogers Communications
Toronto, Canada
01.2023 - 08.2023
- Managed 40+ daily customer calls, troubleshooting complex technical issues related to networks and operating systems
- Utilized CRM tools (Rogers Maestro CRM & Rogers Tech Insight) to analyze and resolve technical and account-related issues efficiently
- Maintained detailed service logs, ensuring compliance with case closure standards and organizational policies
- Collaborated with internal teams to handle escalations, optimizing resource management and boosting client satisfaction
- Delivered outstanding customer service, consistently meeting KPIs for issue resolution and client satisfaction
Customer Service Advisor
Toronto Metropolitan University – Career, Co-op & Student Success Centre
Toronto, Canada
09.2022 - 01.2023
- Managed a student database of 10,000+ records, efficiently scheduling and coordinating appointments using Salesforce
- Delivered front-line support by providing timely solutions to inquiries while ensuring the protection of confidential data
- Demonstrated strong multitasking skills, consistently adhering to privacy protocols and maintaining data integrity
Inbound Sales and Service Representative
Nordia (Bell Canada)
Toronto, Canada
10.2020 - 07.2022
- Provided exceptional customer service by managing 50+ inbound calls daily, resolving account management and technical issues efficiently
- Upsold relevant solutions, consistently exceeding performance metrics in customer retention and sales conversions
- Analyzed trends and offered actionable feedback to optimize service processes and improve client satisfaction
Education
Bachelor of Commerce (Honors) - Business Technology Management
Ted Rogers School of Management, Toronto Metropolitan University
Toronto, ON10.2025
Skills
- Customer Relationship Management
- Sensitive data handling
- Problem Solving
- CRM and Call Center Applications
- Communication
- Cross-functional collaboration
- Time management
- CRM Software
- Technical Tools
- Productivity Suites
- Typing Speed
- Programming and data tools
References
Available upon Request.
Technicalskills
Salesforce, Maestro, Avaya, Genesys Call Center, Reco Motive, SMP, Xray, Rogers Tech Insight, MS Office - Word, Excel, PowerPoint, Outlook, 65 WPM, Java, Python, SQL, R
Languages
English
Professional
Bengali
Native/ Bilingual
Timeline
Technical Support Consultant
Rogers Communications
01.2023 - 08.2023
Customer Service Advisor
Toronto Metropolitan University – Career, Co-op & Student Success Centre
09.2022 - 01.2023
Inbound Sales and Service Representative
Nordia (Bell Canada)
10.2020 - 07.2022
Bachelor of Commerce (Honors) - Business Technology Management
Ted Rogers School of Management, Toronto Metropolitan University
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