Ruba Jomaa
Calgary,AB
Summary
Proven track record in enhancing customer satisfaction and loyalty at IKEA, leveraging strong customer service and data entry skills. Excelled in team productivity and revenue growth by implementing best practices and upselling techniques. Demonstrated work ethic and integrity, significantly improving guest relations and operational efficiency. Reliable employee seeking Pharmacist Assistant position. Offering excellent communication and good judgment.
Overview
1
1
year of professional experience
Work History
Cashier and Sales Associates
IKEA
2023.09 - Current
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Host Manager
Taste of Yemen
2023.06 - 2023.08
- Collaborated with kitchen staff to ensure timely food delivery and consistent quality for guest satisfaction.
- Enhanced team productivity by conducting regular staff training on hospitality best practices.
- Increased repeat business by building strong relationships with guests and addressing their concerns promptly.
- Contributed to revenue growth by upselling menu items and promoting special events to guests.
- Oversaw maintenance of facility cleanliness and appearance standards throughout the restaurant premises.
Education
Bachelors - Engineering
University of Calgary
Calgary, AB04.2028
High School Diploma -
Crescent Heights High School
Calgary, AB05.2023
Skills
- Customer Service
- Data Entry
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Customer Assistance
Languages
Arabic
Native or Bilingual
Turkish
Native or Bilingual
English
Full Professional
Timeline
Cashier and Sales Associates
IKEA
2023.09 - Current
Host Manager
Taste of Yemen
2023.06 - 2023.08
Bachelors - Engineering
University of Calgary
High School Diploma -
Crescent Heights High School
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