Ruba Hagog
Los Gatos
Summary
Professional with experience in representing organizations and fostering student engagement. Skilled in effective communication, event planning, and public speaking. Strong focus on teamwork and delivering results, adaptable to evolving needs. Known for reliability and positive, proactive approach in all responsibilities.
Overview
9
9
years of professional experience
Work History
Student Ambassador
Accessibility Services- CSU East Bay
Hayward, CA
01.2025 - Current
- Delivered comprehensive training on accessibility tools and technologies to enhance support for students requiring accommodations.
- Supported students in understanding and accessing accommodations to ensure optimal benefits.
- Developed and organized social gatherings for students with disabilities to foster community engagement.
- Acquired extensive knowledge of university offerings to facilitate tailored resource recommendations for students with disabilities based on individual requirements.
- Enhanced operational efficiency of student ambassador team through the introduction of innovative systems and delivering dedicated feedback to new ambassadors.
- Developed events in order to foster inviting spaces that encouraged interaction and support among new students, promoting a sense of belonging.
- Collaborated with the student ambassador team to host events in order to harbor a welcoming environment for students with disabilities.
- Trained new student ambassador on the office procedures and processed through detailed explanations of how and why things are done a certain way and detailed feedback on their work.
- Lead Student Ambassador meetings by gathering all the information needed to be discussed, leading conversation regarding important topics and redirecting the conversation to important topics.
- Lead student ambassadors through outreach events by introducing new student ambassadors to the techniques and ways we use in order to promote our office to current, incoming and perspective students.
- Served as a crucial resource for new student ambassadors, offering assistance with office protocols and strategies for engaging with students facing diverse challenges.
- navigated a heavy flow of students in need of assistance with their accommodation procedures while simultaneously maintaining quality of work, professionalism and the friendliness required of a student ambassador.
- Managed interactions with distressed students, ensuring timely assistance and effective issue resolution.
- Applied creative skills to develop visually engaging posters aimed at enhancing visibility of student ambassador team events.
- Developed and decorated tailored posters for various student ambassadors to showcase their unique majors and personal artistic expressions.
- Engaged with students who did not attend accommodation orientations to ensure fulfillment of all required procedures for accommodation access.
- Executed meticulous file review in alignment with office retention procedures to ensure compliance and confidentiality.
Babysitter
Corporate Kids Events
San Jose, CA
03.2023 - Current
- Supervised children's activities, ensuring safety and engagement at events.
- Developed and implemented interactive games and educational programs for various age groups.
- Communicated effectively with parents regarding children's progress and daily experiences.
- Coordinated schedules and managed multiple groups of children simultaneously during events.
- Fostered positive relationships with families, contributing to high satisfaction rates at events.
- Adapted to changing needs of children, maintaining flexibility in dynamic environments.
- Played games, worked on puzzles, and read books to young children.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
Bakery Associate
85c Bakery Cafe
Cupertino, CA
04.2022 - 10.2022
- Participated in training new associates on bakery procedures and best practices.
- Demonstrated initiative by independently identifying and addressing tasks requiring completion.
- Retained detailed knowledge of ingredient lists and allergen information, enabling confident response to customer inquiries regarding dietary restrictions or preferences.
- Rapidly memorized a long and detailed product lists and allergen information to provide accurate and timely responses to customer questions.
- Performed routine equipment maintenance tasks such as cleaning mixers, ovens, or utensils to maintain optimal functionality and prevent potential hazards.
- Engaged with dissatisfied customers to effectively address concerns, ensuring service quality and preserving professional rapport.
- Acquired and retained knowledge of drink mixing to support rapid order fulfillment in a fast-paced environment.
- Executed tasks with meticulous attention to detail, ensuring accuracy while simultaniously working at a fater pace to accommodate for an increase in cutomers during peak hours.
Public Relations Coordinator
Folsom Robotics Club
Folsom, CA
08.2017 - 06.2019
- Coordinated with club president in crafting detailed schedules to meet essential competition deadlines and specifications.
- Documented engineering processes in a structured notebook, capturing critical milestones and methodologies employed during robot assembly.
- Created the team's website including details about previous award received, members profiles with headshots, personal statements and position in the club, and the club's mission and statement.
- Leveraged 15 years of art education to create diverse design elements for robot project while engaging in a colabrtitive design meeting.
- Achieved successful assembly of robot chassis through effective use of C brackets, flat brackets, bolts, screws, and REV Robotics components. Enhanced robot functionality by integrating DC and hex motors for arm and wheel movement. Streamlined rewiring process into control unit, utilizing Motorola Moto G 2nd Gen for optimal performance.
Education
Bachelor of Science - Computer Science
California State University, East Bay
Hayward, CA05-2026
Associate of Science - Computer Science
De Anza College
Cupertino, CA06-2024
Skills
- Student engagement
- Activity planning
- Customer service skills
- Student mentoring
- Student relations
- Event planning
- De-escalation techniques
- Data entry
- Project management
- Creative strategies
- Experienced in responsive web design with CSS and HTML
- Proficient in C, Java and Python
- Expertise in advanced SQL techniques
- Skilled in TensorFlow
- knowledgeable in NLP applications
Languages
Arabic
Full Professional
English
Full Professional
Hebrew
Limited Working
Interests
- Knitting and Crocheting
- DIY and Home Improvement
- Baking
- Drawing and Painting
Timeline
Student Ambassador
Accessibility Services- CSU East Bay
01.2025 - Current
Babysitter
Corporate Kids Events
03.2023 - Current
Bakery Associate
85c Bakery Cafe
04.2022 - 10.2022
Public Relations Coordinator
Folsom Robotics Club
08.2017 - 06.2019
Bachelor of Science - Computer Science
California State University, East Bay
Associate of Science - Computer Science
De Anza College
Awards
- Robotics Club: 2017-2018 Roseville Qualifying Tournament Finalist Alliance
- Robotics Club: 2017-2018 Roseville Qualifying Tournament Connect Award
- Merit Award for Art Work