Ruba Abboud
Scarborough,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Administrative assistant
Global fine imports
01.2019 - 01.2023
- I routed cars that are brought to our personal site as well as arrange the shipment of cars that will be shipped.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
Waitress
Hidden Lake Golf Club
06.2020 - 08.2020
- Used cash registers and credit card machines to cash out customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Waitress
Jammies Diner
01.2018 - 01.2019
- Provide excellent customer service to dine-in and takeout customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
Team Member
Tim Hortons
01.2017 - 01.2018
- Take orders and fulfill them, handle cash, drive-thru
- Contributed to team success by completing jobs quickly and accurately.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Learned all required tasks quickly to maximize performance.
- Operated register to process payments and collect cash payment for order totals.
Babysitter
Self Employed
01.2015 - 01.2016
- Provide day care for 9 month old and 6 year old, cook, clean, and help with daily chores.
- Played games, worked on puzzles, and read books to young children.
- Assisted children with homework assignments and special projects across different subjects.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Education
Graduated -
Bishop Ryan Catholic Secondary School
12.2020
Skills
- Reception oversight
- Strong Problem Solver
- Time Management
- Prioritization
- Administrative Support
- Resourceful
- Customer and client relations
- Order Management
- Order Accuracy
- Complaint resolution
Volunteer Experience
- HSMA (Hamilton School of Martial Arts), Timekeeper and Scorekeeper, 2013-01-01, 2014-12-31, Time keeping and score keeping during tournament
- Viscount Montgomery Elementary school, Volunteer, 2014-01-01, present, Time keeping, score keeping, nutrition cart, lunch monitor for the young kids, help with Volleyball.
Languages
Arabic
Professional Working
Timeline
Waitress
Hidden Lake Golf Club
06.2020 - 08.2020
Administrative assistant
Global fine imports
01.2019 - 01.2023
Waitress
Jammies Diner
01.2018 - 01.2019
Team Member
Tim Hortons
01.2017 - 01.2018
Babysitter
Self Employed
01.2015 - 01.2016
Graduated -
Bishop Ryan Catholic Secondary School
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