Summary
Overview
Work History
Education
Skills
Websites
Timeline
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DANIKA MOHAN

Dublin

Summary

Experienced guest service and administrative professional with 5+ years of experience in operations, team leadership, and front office support. Skilled in inventory management, customer relations, scheduling, and team coordination. Passionate about creating positive customer experiences and streamlining operations.

Overview

6
6
years of professional experience

Work History

Office Administrator

CTS
02.2025 - Current
  • Manage front desk operations including answering phones, scheduling, and greeting visitors
  • Support internal departments with data entry, filing, and documentation
  • Coordinate office supplies and vendor communication to maintain daily operations
  • Assist in onboarding new employees and maintaining HR documentation
  • Ensure the office remains clean, organized, and welcoming to clients and staff

General Manager

Ghirardelli Chocolate Company
06.2022 - 01.2025
  • Managed and led a team of 20+ employees in a fast-paced retail environment
  • Provided top-tier customer service and upsold products to boost daily sales
  • Oversaw inventory, labor costs, ordering, and expense tracking to maintain profitability
  • Led team meetings to drive accountability, communication, and morale
  • Promoted from Retail Supervisor to General Manager within 6 months

Manager-in-Training

Ross Dress for Less
07.2020 - 12.2021
  • Supported store operations and acted as manager when needed
  • Handled escalated customer concerns to ensure positive guest experiences
  • Tracked and reported store metrics to upper management

Cashier / Server

Mountain Mike’s Pizza
10.2019 - 06.2020
  • Took and processed customer orders with accuracy using POS systems
  • Delivered food and ensured guest satisfaction during busy shifts
  • Maintained a clean, organized dining space

Education

B.S. - Computer Science

Las Positas College
12-2027

High School Diploma -

Merrill F. West High School
Tracy
05-2020

Skills

  • Office Administration
  • Customer Relations
  • Sales & Upselling
  • Staff Training & Leadership
  • Inventory Management
  • Digital Marketing & Promotion
  • Event Planning
  • Budgeting & Cost Control

Timeline

Office Administrator

CTS
02.2025 - Current

General Manager

Ghirardelli Chocolate Company
06.2022 - 01.2025

Manager-in-Training

Ross Dress for Less
07.2020 - 12.2021

Cashier / Server

Mountain Mike’s Pizza
10.2019 - 06.2020

B.S. - Computer Science

Las Positas College

High School Diploma -

Merrill F. West High School

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DANIKA MOHAN