Ritika Tandan
Moncton
Summary
Customer-centric and adaptable professional with a strong background in hospitality, customer support, and client service. Demonstrates excellent communication, problem-solving, and multitasking skills in high-pressure environments. Eager to continue building a stable and rewarding career in the Canadian service industry.
Overview
16
16
years of professional experience
Work History
Customer Care Representative
TD Bank
03.2025 - Current
- Provide personalized financial assistance and resolve customer inquiries through inbound calls.
- Maintain accurate client records while adhering to privacy and compliance policies.
- Collaborate with team members to enhance customer satisfaction and retention.
- Identify client needs and offer appropriate banking solutions and services.
Night Auditor
Four Points by Sheraton
03.2023 - 05.2024
- Conducted end-of-day financial audits and front desk operations.
- Responded to guest concerns with professionalism and efficiency.
- Trained and supervised new team members.
- Ensured property security through nightly checks and inventory management.
Luxury Representative Sales Consultant
Accor Global Reservations
05.2024 - 03.2024
- Built strong relationships with luxury clients to increase booking conversions.
- Managed high volumes of reservation calls, contributing to revenue growth.
- Maintained a customer-first approach, enhancing overall guest experience.
- Collaborated across departments to ensure efficient handling of complex requests.
Night Auditor
Fairfield Marriott
11.2022 - 03.2023
- Reconciled financial transactions and produced daily operational reports.
- Reduced payment discrepancies through detailed audits.
- Supported front desk with check-in and check-out procedures during overnight hours.
English Tutor
Education For All
01.2018 - 03.2022
- Developed customized lesson plans to enhance student language skills.
- Conducted one-on-one sessions focused on grammar, writing, and comprehension.
- Achieved consistent improvement in student test scores and academic confidence.
Flight Attendant
Indigo Airlines
01.2009 - 04.2017
- Delivered exceptional service and ensured passenger safety during domestic flights.
- Handled onboard emergencies with professionalism and composure.
- Maintained compliance with aviation safety protocols.
Education
Master of Management -
Crandall University
12.2023
Bachelor of Education (B.Ed) - undefined
Maharishi Dayanand University
12.2017
Bachelor of Commerce - undefined
IASE Deemed University
12.2012
Skills
- Customer Support
- Call Handling
- Reservation Support
- Sales Support
- Front Desk Operations
- Problem Solving
- Conflict Resolution
- Team Collaboration
- Data Entry
- Report Generation
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Professional Working
Timeline
Customer Care Representative
TD Bank
03.2025 - Current
Luxury Representative Sales Consultant
Accor Global Reservations
05.2024 - 03.2024
Night Auditor
Four Points by Sheraton
03.2023 - 05.2024
Night Auditor
Fairfield Marriott
11.2022 - 03.2023
English Tutor
Education For All
01.2018 - 03.2022
Flight Attendant
Indigo Airlines
01.2009 - 04.2017
Bachelor of Education (B.Ed) - undefined
Maharishi Dayanand University
Bachelor of Commerce - undefined
IASE Deemed University
Master of Management -
Crandall University
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