HIU YAN REBECCA SHEK
Richmond,BC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Customer Service Agent
Harbour Air Group
05.2023 - Current
- Help maintain a strong culture of safety through communication with team members
- Greet guest and respond to enquires
- Make reservations for scheduled flights, scenic tours, day trips and air freight
- Check-in passengers and process a variety of accepted payments
- Other general counter duties as required.
Customer Service Agent
GAT
05.2023 - Current
- Inspect and verify passenger travel documents
- Check-in passengers with their baggage
- Answer passenger inquiries
- Comply with international carrier security requirements, standard operating procedures and policies.
Florist
Van De Bloom
11.2021 - 06.2022
- Managed floral bouquet orders for walk-in and online customers
- Ensured floral designs adhere company standards
- Contributed to smooth operations in the retail shop alongside team members
- Delivered exceptional customer service
- Performed daily paperwork and cash handling
- Streamlined bouquet preparation time
- Improved color combinations skills and overall flower knowledge.
Floral Design Salesperson
Blooms & Blossoms
03.2021 - 11.2021
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
Flight Purser
Cathay Dragon
02.2015 - 10.2020
- Abided to all safety and standard operating procedures
- Performed pre-flight safety equipment inspection such as first aid kits and life vests
- Verified all commissary items were loaded and the correct amount
- Crew management for service and safety
- Communicated with passengers for concerns and questions
- In charge of in-flight duty-free sales and performing cash reconciliation
- Improved multitasking and time management skills of crew
- Maintained situational awareness of potential events or incidents such as turbulence or passenger medical emergencies.
Flight Attendant
Cathay Dragon
01.2011 - 02.2015
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Resolved passenger conflicts and medical emergencies during flights.
- Completed pre-flight safety checks to reinforce passenger safety.
Customer Service Representative
United Airlines
09.2010 - 12.2010
- Performed computerized check-in
- Provided ground services to customers travelling to and from Hong Kong.
Passenger Services Officer
Hong Kong Airport Service Ltd.
06.2008 - 09.2010
- Offered proactive customer service to passengers
- Assisted passengers requiring special care at the airport
- Verified various travel documents.
Education
Aviation Management And Operations Diploma Program - Aviation Management And Operations
British Columbia Institute of Technology
Vancouver, BC06.2024
Bachelor of Arts - Linguistics
University of Victoria
Victoria06.2008
Skills
- Coaching and Mentoring
- Quality Assurance
- VIP handling
- Emergency Response
- Team Leadership
- Punctuality
- Customer Service
- Resource Allocation
- Analytical Thinking
Additional Skills Hobbies
- Computer software - office application: Word, Excel, PowerPoint
- Occupational First Aid Level I
- Driver License Level 5
- Drone Pilot Certificate – Basic Operations
- Traveling
- Experiencing different foods
- Creating flower arrangements
- Exercising
Languages
English
Professional Working
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Professional Working
Japanese
Professional Working
Reference
Ms. Ingrid Yu
Inflight Services Manager, Cathay Dragon
P: (780) 818 3121
Manager: January 2005 – October 2022
Ms. Chloe Ho
CEO, van de Bloom
P: 852 9317 1679
Employer: November 2021 - June 2022
Ms Yan Yuen
Manager, van de Bloom
Employer: November 2021 - June 2022
Ms Janet Fung
Manager, Blooms & Blossoms
P: 852 9866 2886
Employer: March 2021 - November 2021
Ms Susan Fraser
British Columbia Institute of Technology
ATC Campus
Richmond BC
Project Manager: March 2023 - April 2024
Ms Molly Copeland
British Columbia Institute of Technology
ATC Campus Richmond BC
Project Leader: March 2023 - April 2024
Timeline
Customer Service Agent
Harbour Air Group
05.2023 - Current
Customer Service Agent
GAT
05.2023 - Current
Florist
Van De Bloom
11.2021 - 06.2022
Floral Design Salesperson
Blooms & Blossoms
03.2021 - 11.2021
Flight Purser
Cathay Dragon
02.2015 - 10.2020
Flight Attendant
Cathay Dragon
01.2011 - 02.2015
Customer Service Representative
United Airlines
09.2010 - 12.2010
Passenger Services Officer
Hong Kong Airport Service Ltd.
06.2008 - 09.2010
Aviation Management And Operations Diploma Program - Aviation Management And Operations
British Columbia Institute of Technology
Bachelor of Arts - Linguistics
University of Victoria
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