Rhonda Shangraw
Grande Prairie,Canada
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
STARS Through The Agency
10.2024 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Code invoices, obtain approval and forward to appropriate department for processing and payment.
- Organize and book food vendor for Helios Award ceremony
- Organize and book food vendor for Christmas baskets
- Prepare courier packages for shipment
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Order base supplies and distribute to appropriate departments
- Book travel arrangements for AMC - Flight, Car Rental, Hotel
- Appointed Emergency Warden
- Concur & Spend Dynamics - code and balance credit card purchases for payment
- Errands as required
Deputy Finance Clerk
City of Greenwood
11.2021 - 10.2024
- Accounts Payable - process weekly runs (Vadim)
- Accounts Receivable (Vadim)
- Create, process and distribute quarterly Utility Bills
- Create, process and distribute yearly Property Tax Notices
- Liaison with mortgage companies regarding property taxes
- Appointed Tax Collector
- Responsible to administer and track yearly property tax sale
- Process bi-weekly and monthly payroll - inside/outside staff, council, volunteer FD
- Government remittances - payroll, GST
- Benefit administrator - Manulife
- Municipal Pension Plan Administrator
- Bank reconciliations, bank deposits, mail run
- Front counter reception, receive and record payments
- Prepare public notices - water restrictions, fire ban, drought conditions
- Responsible for year-end roll over - PT, AR, AP, Payroll, Issue T4's
- Approve purchasing, within approved budget guidelines
- Assist residents with property inquiries, billing inquiries and general questions
- Fleet insurance tracking and renewal
- Track sick leave, annual vacation, banked time, approve time off requests
- Issue dog license and fire permits
- Liaison with Mayor and Council
- Create meeting agendas and minutes
- LGIS, SOFI - Government Grant Funding Reporting
- Yearly audit preparation
- Create yearly tax rate bylaw
- Summer student program administrator and reporting
- New hire onboarding, staff training
- CUPE contract negotiations
Reception/ICBC Clerk
Village of Midway
04.2021 - 11.2021
- Accounts Payable, Accounts Receivable (Muniware)
- Process timesheets and payroll (Muniware)
- Municipal Pension Plan remittance
- Municipal Records Management
- Prepare council meeting agenda, take meeting minutes, prepare minutes
- Provide financial, clerical and administrative support
- Receive and receipt Tax Account payments, Receive and receipt Utility Account payments
- Issue dog license, fire permits
- Coordinate/communicate Municipal and other information (Facebook, website)
- Prepare bank deposits
- Conduct Driver Licensing Service
- Opening/end of day procedures - ICBC
- Weekly ICBC batch, bank deposits
- Order/stock returns - ICBC
Administrative Assistant
Boundary Women's Coalition
07.2020 - 04.2021
- Accounts Payable, Accounts Receivable
- Process timesheets and payroll
- Assist with annual audit
- Provide financial, clerical and administrative support
- Bank reconciliations, deposits, petty cash
- PHSP tracking, RRSP contribution submitting
- Membership tracking, renewals
- Track seniority and wage grid pay levels
- Monthly remittances - Receiver General, WorkSafe BC, CRA
- Track donations and process tax receipts as per CRA guidelines
- Word processing, create and maintain contact lists, generate spreadsheets
- Sort and distribute mail
- Assist with evaluating and developing recommended procedures and practices
- Receive/review job applications, provide recommendations, arrange interviews
- Review and update HR policies and procedures
- Maintain and track Criminal Records Check
Human Resources Administrator
Octane Safety Services
08.2019 - 05.2020
- Process new hires, book orientations
- Gather & track safety tickets
- Set up and track safety training requirements
- Timesheet review and payroll processing
- Attend monthly admin meetings via Team Meetings
- Report to HR Manger/President
- Premise coordinator
- Monitor rental inspections
- Liaison with Landlords
- Coordinate with third party repairs for rental locations
- Liaison with insurance company for coverage on new hires
Administrative Assistant
Prospector Energy Services
09.2013 - 09.2016
- Accounts Receivable, Accounts Payable
- Payroll up to 100 employees
- Track/Monitor benefits & Premiums
- Invoicing, collection (ADP Open Invoice, Cortex)
- Safety tracking, booking courses, drug tests
- File GST, PST, Government Remittances
Facility Manager
DeBolt & District Agricultural Society
02.2012 - 08.2013
- Centre bookings - markets, weddings, Harvester Ball, Mothers Day tea
- Bar Tend at events as required
- Manage cleaning services, schedule yearly maintenance
- Harvesters Ball - obtain donors, book and pick up rentals, setup/tear down, obtain auction items
- Order supplies for events - beverages, food, catering
- Markets - book vendors, receive payment, set up/tear down, advertising
Administrative Assistant
Klassen Brothers Northern
01.2009 - 01.2011
- Accounts Receivable, Accounts Payable
- Payroll up to 100 employees
- Track/Monitor Benefits & Premiums
- Invoicing, collection (Open Invoice)
- Filing, answering phone, data entry
Education
High School Diploma -
Ridgevalley School
Crooked Creek, ABSkills
- Data entry
- Office management
- Customer service
- Excel spreadsheets
- Problem-solving
- Customer and client relations
- Time management
- Internal communications
- Database management
- Proofreading
References
Available upon request
Languages
English
Timeline
Administrative Assistant
STARS Through The Agency
10.2024 - Current
Deputy Finance Clerk
City of Greenwood
11.2021 - 10.2024
Reception/ICBC Clerk
Village of Midway
04.2021 - 11.2021
Administrative Assistant
Boundary Women's Coalition
07.2020 - 04.2021
Human Resources Administrator
Octane Safety Services
08.2019 - 05.2020
Administrative Assistant
Prospector Energy Services
09.2013 - 09.2016
Facility Manager
DeBolt & District Agricultural Society
02.2012 - 08.2013
Administrative Assistant
Klassen Brothers Northern
01.2009 - 01.2011
High School Diploma -
Ridgevalley School
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