Raven Hollins

• Provides technical and team guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps.
• Participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.

• Provided training and support to medical providers and staff nurses on clinical units with knowledge of
• Epic software
• System support included but not limited to entering new orders and lab, Power Charting, reviewing orders and results, training surgery workflow in Pre-op, Intra-op, and Pacu

• Assisted in the development of curriculum, training plans, and teaching Epic applications
• Assisted in the development and validation of the training environment and the testing of live environment
• Collaborated with the Epic Training manager and Principal Trainers on input for training and training materials
• Assisted in the development of skills assessment program for the Epic system
• Evaluated the results of the skills assessment and observations to review and revise training as needed
• Provided employee education based on assessment of learning needs of the learner
• Conducted training and assisted the principal trainers during end user classes, on-going training, and upgrade/functionality enhancement training
• Communicated changes and enhancements of the Epic electronic health record to the end users
• Independently lead ongoing training and acted as the primary support of the electronic health record
• Assisted with application support testing/training activities as directed
• Facilitated personalization labs for providers or other attendees.

• Assisted in the development of curriculum, training plans, and teaching Epic applications
• Assisted in the development and validation of the training environment and the testing of live environment
• Collaborated with the Epic Training manager and Principal Trainers on input for training and training materials
• Assisted in the development of skills assessment program for the Epic system
• Evaluated the results of the skills assessment and observations to review and revise training as needed
• Provided employee education based on assessment of learning needs of the learner
• Conducted training and assisted the principal trainers during end user classes, on-going training, and upgrade/functionality enhancement training
• Communicated changes and enhancements of the Epic electronic health record to the end users
• Independently lead ongoing training and acted as the primary support of the electronic health record
• Assisted with application support testing/training activities as directed
• Facilitated personalization labs for providers or other attendees.

• Assisted in the development of curriculum, training plans, and teaching Epic applications
• Assisted in the development and validation of the training environment and the testing of live environment
• Collaborated with the Epic Training manager and Principal Trainers on input for training and training materials
• Assisted in the development of skills assessment program for the Epic system
• Evaluated the results of the skills assessment and observations to review and revise training as needed
• Provided employee education based on assessment of learning needs of the learner
• Conducted training and assisted the principal trainers during end user classes, on-going training, and upgrade/functionality enhancement training
• Communicated changes and enhancements of the Epic electronic health record to the end users
• Independently lead ongoing training and acted as the primary support of the electronic health record
• Assisted with application support testing/training activities as directed
• Facilitated personalization labs for providers or other attendees.

• Assisted in the development of curriculum, training plans, and teaching Epic applications
• Assisted in the development and validation of the training environment and the testing of live environment
• Collaborated with the Epic Training manager and Principal Trainers on input for training and training materials
• Assisted in the development of skills assessment program for the Epic system
• Evaluated the results of the skills assessment and observations to review and revise training as needed
• Provided employee education based on assessment of learning needs of the learner
• Conducted training and assisted the principal trainers during end user classes, on-going training, and upgrade/functionality enhancement training
• Communicated changes and enhancements of the Epic electronic health record to the end users
• Independently lead ongoing training and acted as the primary support of the electronic health record
• Assisted with application support testing/training activities as directed
• Facilitated personalization labs for providers or other attendees.

• Provides technical and team guidance in activities associated with the identification, prioritization, and
  resolution of reported problems by telephone and email. Activities include recognition, research, isolation,
  resolution, and follow-up steps.
• Participates in a supportive role by acting as a liaison between customer and departments within the
  organization, to ensure that all on-line system problems are resolved in an accurate and timely
  manner.
• Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office &
  COTS applications etc.
• Sound knowledge of ITIL best practices around Incident & Request Management procedures.
• Strong analytical/ technical aptitude.
• Technical resource responsible for assisting with the resolution of interface issues and data validation.
• Work closely with the development team and assist with creation and documentation of
  functional specifications and technical design documents for the client.
• Attend/provide status updates during team meetings to the Program Team.
• Coordinate and implement electronic health record (EHR) interfaces from healthcare providers and
  other data senders such as health insurance plans, pharmacies, and local public health agencies.
• Develop data exchange guidance and procedures.
• Provide education and technical assistance to project staff, healthcare providers and stakeholders
  on electronic data exchange and standards.

● GrandCentral,Beaker,Clindoc,Radiant,ASAP,CP

• Assisted in the development of curriculum, training plans, and teaching Epic applications
• Assisted in the development and validation of the training environment and the testing of live environment
• Collaborated with the Epic Training manager and Principal Trainers on input for training and training materials
• Assisted in the development of skills assessment program for the Epic system
• Evaluated the results of the skills assessment and observations to review and revise training as needed
• Provided employee education based on assessment of learning needs of the learner
• Conducted training and assisted the principal trainers during end user classes, on-going training, and upgrade/functionality enhancement training
• Communicated changes and enhancements of the Epic electronic health record to the end users
• Independently lead ongoing training and acted as the primary support of the electronic health record
• Assisted with application support testing/training activities as directed
• Facilitated personalization labs for providers or other attendees.

• Provides technical and team guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email
• Activities include recognition, research, isolation, resolution, and follow-up steps
• Participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
• Strong troubleshooting knowledge of MS Windows, PC Hardware,Internet Explorer, MS
  Office & COTS applications etc
• Sound knowledge of ITIL best practices around Incident & Request Management procedures
• Strong analytical/technical aptitude
• Technical resource responsible for assisting with the resolution of interface issues and data
  validation
• Work closely with the development team and assist with creation and documentation of
  functional specifications and technical design documents for the client
• Attend/provide status updates during team meetings to the Program Team
• Coordinate and implement electronic health record(EHR) interfaces from healthcare providers and other data senders such as health insurance plans, pharmacies, and local
  public health agencies
• Develop data exchange guidance and procedures
• Provide education and technical assistance to project staff,healthcare providers and stakeholders on electronic data exchange and standards.

• Provided elbow support to, staff, lab techs, nurses, physicians etc
• Provided one on one training
• Called in/resolved tickets
• System support included but not limited to entering new orders and lab, Power Charting, reviewing orders and results, training surgery workflow in Pre-op, Intra-op, and Pacu.

• Provided training and support to medical providers and staff nurses on clinical units with knowledge of
• Epic software
• System support included but not limited to entering new orders and lab, Power Charting, reviewing orders and results, training surgery workflow in Pre-op, Intra-op, and Pacu
• Created patient list and criteria-based worklist, charting (CPP) comprehensive patient profile, and knowledgeable of each tab and icon and its use.

• Provided training and support to medical providers and staff nurses on clinical units with knowledge of
• Cerner software
• System support included but not limited to entering new orders and lab, Power Charting, reviewing orders and results, training surgery workflow in Pre-op, Intra-op, and Pacu
• Created patient list and criteria-based worklist, charting (CPP) comprehensive patient profile, and knowledgeable of each tab and icon and its use.