Roberto Cendejas
Santa Ana
Summary
Service-oriented Hospitality Worker known for high productivity and ecient task completion. Specialize in customer service, conict resolution, and time management. Excel in communication, adaptability, and teamwork to enhance guest experiences and support operational goals.
Overview
3
3
years of professional experience
Work History
Overnight Valet Cashier
The Ritz-Carlton
Dana Point
05.2025 - Current
- Processed customer payments eciently and accurately.
- Responded to customer complaints with professionalism and oered suitable solutions or requested assistance of supervisor.
- Provided exceptional customer service, enhancing guest experiences daily.
- Managed cash handling procedures following company guidelines strictly.
Door Ambassador
LAZ Parking
Irvine
08.2023 - 08.2025
- Helped launch two successful valet operations at the Hyatt Regency Irvine and the Laguna Cliffs Marriott.
- Supervised valet staff and bellman, ensuring all tasks were completed in a timely and efficient manner.
- Developed strategies for improving efficiency within the department.
- Ensured safety protocols were followed by all valet personnel.
- Enforced strict safety rules and regulations to protect workers and minimize company liability.
- Greeted guests and answered questions about valet service, directions, and local attractions.
Front Desk Agent
Hampton Inn By Hilton
Irvine
02.2023 - 02.2024
- Helped patrons find entertainment and sporting events, making reservations and enhancing customer experience.
- Facilitated successful front desk operations for high-volume hotel.
- Encouraged guests to participate in rewards programs to promote brand loyalty.
- Managed guest check-in and check-out procedures, reservations and payments.
Front Desk Agent
Westin Anaheim Resort
Anaheim
06.2022 - 02.2023
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Posted charges, updated accounts and issued bills to departing guests.
- Responded to inquiries and room requests made online, by phone and via email.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
Education
High School Diploma -
Saddleback High School
Santa Ana, CASkills
- Reliable and Punctual
- Data Entry and Database Software
- Fluent in speaking, reading and writing Spanish
- Documentation and Reporting
- Technologically Savvy
- Attention to Detail
- Multitasking and Prioritization
- Positive Attitude and Energetic
Languages
Timeline
Overnight Valet Cashier
The Ritz-Carlton
05.2025 - Current
Door Ambassador
LAZ Parking
08.2023 - 08.2025
Front Desk Agent
Hampton Inn By Hilton
02.2023 - 02.2024
Front Desk Agent
Westin Anaheim Resort
06.2022 - 02.2023
High School Diploma -
Saddleback High School