Summary
Work History
Education
Skills
Timeline
Generic

Rrionne Sylvester

Chatsworth

Summary

Dynamic customer service professional with a proven track record at Amazon, excelling in resolving complex inquiries and enhancing customer satisfaction. Skilled in CRM systems and adept at de-escalating challenging situations, consistently meeting performance metrics. Committed to delivering exceptional support while fostering long-term client relationships and ensuring data confidentiality.

Work History

Customer Service Representative

Amazon
Chicago, IL
2024 - 2025
  • Provided exceptional customer support via phone, chat, and email for Amazon customers nationwide.
  • Resolved customer inquiries related to orders, deliveries, returns, refunds, payments, and account issues.
  • Handled high-volume interactions while maintaining accuracy, professionalism, and empathy.
  • Used Amazon systems and tools to research issues, document interactions, and process resolutions efficiently.
  • Followed company policies and procedures to ensure customer satisfaction and data security.
  • De-escalated difficult situations and offered effective solutions to retain customer loyalty.
  • Met or exceeded performance metrics including quality, productivity, and customer satisfaction scores.
  • Adapted quickly to new tools, processes, and updates in a fast-paced environment.
  • Worked independently while collaborating with team members and leadership when needed.

Corporate Sales Representative

T -mobile
Calumet City, IL
2022 - 2024
  • Drove B2B sales growth by prospecting, qualifying, and closing new corporate and small-to-mid-size business accounts.
  • Conducted outbound sales activities including cold calling, email outreach, and networking to generate new leads.
  • Assessed customer needs and delivered solution-based wireless recommendations, including voice, data, devices, and mobility services.
  • Presented and demonstrated T-Mobile products and services, clearly communicating value and ROI to decision-makers.
  • Negotiated pricing and contract terms while maintaining profitability and customer satisfaction.
  • Managed sales pipeline using CRM tools, tracking leads, forecasting revenue, and documenting customer interactions.
  • Met or exceeded monthly and quarterly sales quotas and performance goals.
  • Built long-term client relationships through follow-ups, account management, and post-sale support.
  • Collaborated with internal teams to ensure smooth onboarding and service delivery.
  • Stayed current on product offerings, promotions, and competitive market trends.

Dispatcher

Illinois Tollway Customer Service Center
1200 W Harrison St Chicago ,IL
2020 - 2022
  • Answered emergency and non-emergency calls from motorists, Tollway personnel, and public safety agencies.
    Collected and verified critical incident details including location, vehicle information, and safety concerns.
    Dispatched appropriate resources such as Tollway maintenance crews, H.E.L.P. vehicles, Illinois State Police, and emergency services.
    Operated Computer Aided Dispatch (CAD) systems, multi-line phone systems, and radio communications simultaneously.
    Communicated clearly and calmly with callers during high-stress and emergency situations.
    Coordinated with internal departments and external agencies to ensure timely response and roadway safety.
    Monitored alarms, roadway conditions, and system alerts; initiated proper response actions.
    Entered and maintained accurate call logs, dispatch records, and incident documentation.
    Followed established policies, procedures, and confidentiality standards.
    Worked effectively in a 24/7 call center environment, including nights, weekends, and holidays.

Education

Associate of Science - Science

Northwestern College

Skills

  • Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner
  • Resolve issues related to billing, orders, accounts, services, and technical support
  • Maintain accurate records of customer interactions using CRM or ticketing systems
  • De-escalate complaints and provide appropriate solutions to ensure customer satisfaction
  • Follow company policies and procedures while protecting customer confidentiality
  • Meet performance metrics including call quality, productivity, and customer satisfaction

Timeline

Customer Service Representative

Amazon
2024 - 2025

Corporate Sales Representative

T -mobile
2022 - 2024

Dispatcher

Illinois Tollway Customer Service Center
2020 - 2022

Associate of Science - Science

Northwestern College

Similar Profiles

CREATE PROFILE
Rrionne Sylvester