Regina Pierre-Louis
Ottawa,ON
Summary
Highly motivated, flexible and able to multitask and prioritize workload under pressure. Able to work in a variety of settings and adapt to different situations. Composed, respectful and organized. Willing to go above and beyond and do whatever is needed to be successful and make a positive contribution to the work environment. Compassionate care professional skilled in providing daily living assistance as well as planning and executing engaging activities. Committed to providing a safe and comfortable environment for clients, while maintaining their independence and dignity. Proven ability to liaise with families and health care professionals to ensure optimal care for clients.
Overview
8
8
years of professional experience
Work History
Patient Registration Clerk / ACC
Queensway Carleton Hospital
Ottawa, ON
08.2021 - Current
- Greet patients and register them in a timely, professional, and friendly manner, book, cancel, and reschedule appointments for physicians, answer the telephone, triage, transfer calls or relay messages to the appropriate person, handle patients inquiries and screen calls for nurses, physicians, and clinic manager, maintain confidential electronic medical records and appropriately document all pa1ent interac1ons, oversee all billing and collecting payments from patients, fax, scan and upload medical documents into the EMR and message the
- Assisted with scheduling appointments and referrals to other departments.
- Provided excellent customer service while handling all incoming calls efficiently and professionally.
- Reviewed medical records for completeness prior to filing them away.
PSW
Bayshore Home Health
Ottawa, ON
09.2023 - 01.2024
- Provided personal care assistance and support to clients, including bathing, dressing, grooming, toileting and mobility.
- Assisted clients with activities of daily living such as eating, drinking and medication reminders.
- Maintained a clean and safe environment for the client by performing light housekeeping duties.
- Provided emotional support to clients while encouraging independence.
- Educated family members on proper care techniques for their loved one.
- Monitored changes in the client's condition and reported any concerns immediately to supervisor or physician.
PSW
Saint Elizabeth Health Care
Ottawa, ON
01.2022 - 01.2024
- Provided personal care assistance and support to clients, including bathing, dressing, grooming, toileting and mobility.
- Assisted clients with activities of daily living such as eating, drinking and medication reminders.
- Maintained a clean and safe environment for the client by performing light housekeeping duties.
- Monitored changes in the client's condition and reported any concerns immediately to supervisor or physician.
- Facilitated communication between patient's family members regarding any changes in patient's condition.
- Respected privacy of all patients at all times while providing quality care services.
- Ensured compliance with applicable laws, regulations and standards related to PSW role.
- Supported bathing, dressing and personal care needs.
Administration Clerk III
Elisabeth Bruyere Hospital
Ottawa, ON
01.2021 - 03.2023
- Answering emails, answering the telephone, transfer calls or relay messages to the appropriate person, maintain confidential electronic medical records and appropriately document all pa1ent interac1ons, manage a high volume of physician-assigned tasks, support and communicate with physicians, nurses, and other admin, par1cipate in the processing of referrals by the physicians for tests and specialist consulta1ons, scheduling beds for incoming pa1ents to designated areas, comple1ng ADTs, discharging and admitting Patients
Recpetonist
St Patrick Nursing Home
Ottawa, ON
09.2020 - 04.2021
- Answering phone calls & emails, scheduling appointments and filing necessary paper work, helping nursing with there daily task, entering informa1on into EDP and StaffStat SoTware
Nursing Aid
Oakwood Retirement Home
Ottawa, ON
07.2020 - 04.2021
- Clean and Sani1ze residents areas, change pa1ent bed sheets and restock necessary supplies, comple1ng daily paperwork, helping Residents get to there appts and meals in the dinning room, assis1ng the nurse with any task they may need help with
- Provided assistance to patients with activities of daily living such as bathing, dressing, and grooming.
- Monitored patients' progress and reported changes in condition to nursing staff.
- Maintained a clean environment by changing bed linens, cleaning rooms and stocking supplies.
Cashier Sales Repersentative
Urban Planet
Ottawa, ON
11.2019 - 12.2020
- Processing POS transactions and more, provide a fast and friendly check out experience, acknowledge customers, help locate product and provide solu1ons, replenish the shop floor, suppor1ng other store functions when needed
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
Cashier & Sales Repersenative
Forever 21
Ottawa, ON
06.2017 - 11.2019
- Processing POS transactions and more, provide a fast and friendly check out experience, acknowledge customers, help locate product and provide solutions, replenish the shop floor, supporting other store functions when needed
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Physio Assistant ( CO-OP)
Riverside Hospital
Ottawa, ON
01.2016 - 06.2017
- Filing patients files, helping patients fill out forms and assisting them to there rooms, assisting patients with there physio activities for the day, assisting the physiotherapist while consulting their patients, booking patients appointments, cleaning equipments
- Identified needs of customers promptly and efficiently.
Education
Personal Support Worker Certificate -
St Elizabeth
Ottawa, ONHome Care Aid Certificate -
St Elizabeth
Ottawa, ONDiploma, Medical Office Assistant -
Algonquin College
Office Administration Certificate -
Algonquin College
Ottawa, ONSkills
- Medical Office Administra1on
- Bookkeeping
- Client Service / Front Recep1on
- OHIP Billing
- Medical Terminology
- Electronic Medical Records (EMR)
- Steriliza1on and Pandemic Procedures
- First Aid CPR/ AED Level C
- Palliative Care
- Meal Preparation
- Mobility Assistance
- Emotional Support
- Vital signs monitoring
- Basic Housekeeping
- ADL Assistance
- HIPAA Compliance
- Heavy Lifting
- Medication Administration
- Respectful and Compassionate
- First aid and safety
- COVID-19 Safety Policies
- PPE Usage
- Patient Assessments
- Care plan assessment
Tech Skills
Accuro, Meditech, E-Health, Word, Excel, Outlook, PowerPoint, WHMIS
Professional Development
- Communication and Effectiveness
- Service Excellence in a Collaborative Environment
- Resume , Online profile , Interview preparation
References
References Available Upon Request
Timeline
PSW
Bayshore Home Health
09.2023 - 01.2024
PSW
Saint Elizabeth Health Care
01.2022 - 01.2024
Patient Registration Clerk / ACC
Queensway Carleton Hospital
08.2021 - Current
Administration Clerk III
Elisabeth Bruyere Hospital
01.2021 - 03.2023
Recpetonist
St Patrick Nursing Home
09.2020 - 04.2021
Nursing Aid
Oakwood Retirement Home
07.2020 - 04.2021
Cashier Sales Repersentative
Urban Planet
11.2019 - 12.2020
Cashier & Sales Repersenative
Forever 21
06.2017 - 11.2019
Physio Assistant ( CO-OP)
Riverside Hospital
01.2016 - 06.2017
Personal Support Worker Certificate -
St Elizabeth
Home Care Aid Certificate -
St Elizabeth
Diploma, Medical Office Assistant -
Algonquin College
Office Administration Certificate -
Algonquin College
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