Rozy Begum
Fort St. John,British Columbia
Summary
Proven track record in enhancing customer experiences and operational efficiency, demonstrated during tenure at Petro-Canada. Excelled in cash handling accuracy and problem-solving, leading to increased customer retention. Skilled in both customer service and cash register operations, embodying reliability with a knack for fostering teamwork and collaboration. Reliable Gas Attendant with managerial experience overseeing busy service stations. Committed to maintaining a clean and welcoming environment in a fast-paced setting. Known for excellence in [Skill]. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
3
3
years of professional experience
Work History
Gas Station Attendant
Petro-Canada
05.2023 - Current
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Cleaned up gas and other spills in accordance with spill procedures.
- Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Built trustful relationships with customers to encourage return visits.
- Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
Cashier
McDonald's
01.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Cashier
Nofrill
05.2023 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Science -
Northern Lights College
Fort St. John, BC01.2024
Skills
- Customer Service
- Cleaning and sanitation
- Customer service and assistance
- Teamwork and Collaboration
- Problem-Solving
- Cash Handling
- Stocking
- Operating cash register
- Cash handling expertise
- Reliability and punctuality
- Stocking shelves
- Patience and Empathy
Languages
English
Professional Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Gas Station Attendant
Petro-Canada
05.2023 - Current
Cashier
Nofrill
05.2023 - 08.2023
Cashier
McDonald's
01.2021 - Current
Associate of Science -
Northern Lights College
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