Rozita Ahmadi

• Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance at the CRM system in the telecom bossiness.
• Oracle Form & Reports developing in the CRM system.
• Designing and analyzing the process of a CRM system for a Telecommunication Company in Iran.
• Member of the FM / RA Team and implementing related scripts

- MCI IT Strategy (09/ 2013 – 12/ 2014) team members.

Made and submitted reports detailing finding and an actions taken.

Kept up-to-date on inspection regulations, IT Processe , ordinances, and techniques.

Documented recurrent issues and worked with contractors to prevent re-occurrence.

Provided information about methods and materials to correct problems and bring construction in compliance with ordinances and codes.

Modeling IT process with BPMS-Project manager.

familiar to IT Governance.

- MCI CBS (10/2014 – 05/2018) & CRM (02/2017 – 05/2018) team Members

To finalize the requirement clarification phase and complete the FRS documents, we participated in all the meetings, and as a member of the IT team, we gave the necessary information to the CRM & CBS implementation vendor team (Huawei company) and finalized the processes base on the eTOM standard.

Integration Architecture based on TOGAF, e-TOM, TAM and TM Forum Integration Frameworks.

familiar with DevOps organizational policies and agility.

- MCI MVNE (Mobile Virtual Network Enabler) - (03/2017 - 11/2017) project manager.

The launch of a small MVNO operator called PHL, which was a subsidiary of MCI's mother operator(MNO), and this whole project was carried out by a vendor called SYSTEERS, who had a good track record in implementing MVNOs, and to connect MNOs with MVNOs, an MVN platform was launched by the vendor. I was the project manager of the IT side and managed the project. My team and I Identified departmental needs and made suggestions regarding technical direction. Finally, I managed from preparing FRS documents and product customization to implementing the platform, testing, launching, and delivering to the operating team.

• Management of customer feedback and analysis of social network platform.

Maintained computer systems, installed and upgraded new systems.

Monitored, tracked and prioritized new work requests at Help Desk within set response times.

Worked effectively in both independent and team environments to exceed IT goals.

Worked with various departments on integrating new processes for software and manual usage.

Offered technical guidance and advised users of alternative approaches when troubleshooting.

Performed troubleshooting and maintenance of existing network systems.

Configured security settings and granted system access to groups and individuals.

Efficiently resolved myriad of technical issues concerning software installation and network connectivity.

Tracked problematic system errors by implementing various user support tracking metrics.

Effectively communicated with other system engineering personnel and senior executives on joint projects.

Analyzed and managed software patches and versions necessary for successful operating system upgrades.

Implemented technical solutions to solve customer issues and increase satisfaction.

Connected to computer of client using remote link to install programs and applications.

Communicated with clients to verify roots and causes of computer problems.

Suggested software and hardware modifications to reduce lag time and improve overall speed.

Collaborated with vendors to locate replacement components and resolve advanced problems.

Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

Documented technical issues and solutions to enable tracking history and maintain accurate logs.

• And delivery supervisor from contractor company as MCI IT

• Finalizing BSS/OSS Architecture in domain of Business Architecture, Data Architecture, Application Architecture and Integration Architecture based on TOGAF, e-TOM, TAM and TM Forum Integration Frameworks
• Modeling IT process with BPMS-Project manager
• Familiar to IT Governance
• Familiar to Develop organizational policies and agility.

• Introduction to short-term IT courses both in terms of content and in terms of teaching
• Perform educational planning