Summary
Overview
Work History
Education
Skills
LEADERSHIP EXPERIENCE
Timeline
Generic

Rozhina Hashemkhani

Toronto,CA

Summary

  • Demonstrated strong customer service skills by effectively managing guests interactions and ensuring a positive dining experience over 1.5 years at Gabby's, contributing to a 20% increase in repeat customers and high guest satisfaction rating.
  • Organized and dependable candidate successful at managing
  • multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • Collaborated as an active student in various organizations, including Ted Pack, to organize events and promote student engagement, demonstrating leadership and teamwork skills.
  • Proficient in Microsoft Office (Excel, Word, PowerPoint, Doc) to create reports, documents and presentations efficiently and support team operations

Overview

1
1
year of professional experience

Work History

Hostess

Gabby’s
05.2023 - 08.2024
  • Resolved workplace conflicts by mediating between staff members and facilitating open communication, leading to a more cohesive work environment and improved team collaboration.
  • Engaged with diverse individuals in high-pressure environments to resolve conflicts and address concerns swiftly, fostering a welcoming atmosphere and improving customer relations by 20%
  • Collaborated with team members to ensure effective communication during peak hours, resulting in a more streamlined workflow and a 10% reduction in wait times, positively impacting overall guest experience and retention.

Education

BBA - Human Resources Management

Ted Rogers School of Management
06.2029

Skills

  • Ted Roger's Bootcamps : UX Pilot 1
  • TRSS Conference and Competitions Funding

LEADERSHIP EXPERIENCE

PAL

  • Collaborated with peers in the PAL program to mentor and support fellow students, ensuring the successful organization of study sessions and improving student performances .
  • Attended regular leadership meetings to discuss and plan upcoming events. contributing to the effective coordination and execution of initiatives that increased student engagement.


Timeline

Hostess

Gabby’s
05.2023 - 08.2024

BBA - Human Resources Management

Ted Rogers School of Management
Rozhina Hashemkhani