Demonstrated strong customer service skills by effectively managing guests interactions and ensuring a positive dining experience over 1.5 years at Gabby's, contributing to a 20% increase in repeat customers and high guest satisfaction rating.
Organized and dependable candidate successful at managing
multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Collaborated as an active student in various organizations, including Ted Pack, to organize events and promote student engagement, demonstrating leadership and teamwork skills.
Proficient in Microsoft Office (Excel, Word, PowerPoint, Doc) to create reports, documents and presentations efficiently and support team operations
Overview
1
1
year of professional experience
Work History
Hostess
Gabby’s
05.2023 - 08.2024
Resolved workplace conflicts by mediating between staff members and facilitating open communication, leading to a more cohesive work environment and improved team collaboration.
Engaged with diverse individuals in high-pressure environments to resolve conflicts and address concerns swiftly, fostering a welcoming atmosphere and improving customer relations by 20%
Collaborated with team members to ensure effective communication during peak hours, resulting in a more streamlined workflow and a 10% reduction in wait times, positively impacting overall guest experience and retention.
Education
BBA - Human Resources Management
Ted Rogers School of Management
06.2029
Skills
Ted Roger's Bootcamps : UX Pilot 1
TRSS Conference and Competitions Funding
LEADERSHIP EXPERIENCE
PAL
Collaborated with peers in the PAL program to mentor and support fellow students, ensuring the successful organization of study sessions and improving student performances .
Attended regular leadership meetings to discuss and plan upcoming events. contributing to the effective coordination and execution of initiatives that increased student engagement.