Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Rozhina Hashemkhani

Toronto,ON

Summary

With over two years of experience as a Beauty Advisor and one year as a Bartender, I bring a unique blend of customer service expertise, sales acumen, and in-depth product knowledge. My background has honed my ability to connect with clients, understand their needs, and deliver personalized beauty solutions, resulting in a 20% increase in repeat customers. Consistently exceeding sales targets by 25%, I leverage effective product recommendations and cross-selling strategies. My strong understanding of skincare and makeup products has led to a 15% increase in product sales. I excel in building and maintaining client relationships, offering tailored follow-up consultations and exceptional service. Additionally, I have experience training staff, organizing promotional events, and solving customer concerns promptly. My diverse background ensures top-notch service and a professional, welcoming atmosphere.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Bartender

Gabby’s
03.2023 - 06.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

Beauty Advisor

Sadaf Cosmetics
05.2020 - 01.2022
  • Provided tailored beauty consultations, resulting in a 20% increase in client satisfaction and repeat business.
  • Consistently exceeded sales targets by 25% through effective product recommendations and cross selling strategies.
  • Built strong client relationships by offering personalized follow-up consultations and exceptional customer service.
  • Trained new staff on product knowledge and customer service, enhancing overall team performance and efficiency.
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Stayed up-to-date on industry trends and product knowledge by attending regular training sessions and workshops.
  • Provided a safe and hygienic environment for clients by consistently sanitizing tools, surfaces, and products according to industry standards.
  • Proficient in both Persian and American beauty and skincare products, with extensive knowledge of their ingredients, benefits, and applications.

Education

High School Diploma -

Northern Secondary School
Toronto

Skills

  • Customer service
  • Highly reliable
  • Makeup application
  • Makeup product knowledge
  • Client relationship building
  • Organization and multitasking
  • Team collaboration
  • Flexibility and adaptability
  • Sales expertise
  • Customer consultation
  • Products knowledge
  • Beauty trends

Languages

English
Persian

Certification

  • Makeup Artist Certification

Timeline

Bartender

Gabby’s
03.2023 - 06.2024

Beauty Advisor

Sadaf Cosmetics
05.2020 - 01.2022

High School Diploma -

Northern Secondary School

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Rozhina Hashemkhani