Rozeta Ghatari
Richmond Hill,ON
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Manager
Rose Land Canada LTD
06.2018 - 08.2023
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced office efficiency by implementing streamlined organizational systems, resulting in a 20% productivity boost.
- Managed accounts payable/receivable processes, implementing cost-tracking for a 15% reduction in operational expenses.
- Coordinated office events, fostering a positive work culture, and supervised a team of administrative professionals.
- Implemented a paperless filing system, reducing document retrieval time by 30%.
- Conducted new employee onboarding and collaborated with IT support for uninterrupted workflow.
- Contributed to budget planning and financial reporting for effective resource allocation.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Reported to senior management on organizational performance and progress toward goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee records and productivity and submitted evaluation reports.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
Bachelor of Business Administration And Management -
Seneca College of Applied Arts And Technology
North York, ONSkills
- Customer Service
- Billing
- Workforce Management
- Supply Management
- Contract Administration
- Employee Supervision
Languages
English
Farsi
Certification
- CSPN-Managing Difficult Clients and Situations
- Project Leadership Certificate
- Team Leadership Certificate
- Leadership and Management Certificate
Timeline
Office Manager
Rose Land Canada LTD
06.2018 - 08.2023
Bachelor of Business Administration And Management -
Seneca College of Applied Arts And Technology
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