ROZERIN KUMAS
Toronto,ON
Summary
- Dedicated and driven Psychology (B.Sc.) graduate with hands-on experience in childcare, customer service, and student engagement. Passionate about understanding complex human behaviours, fostering inclusive environments, and promoting well-being. Recognized for leadership, adaptability, and strong interpersonal skills with a commitment to continuous growth in diverse settings.
- 4+ years of experience creating safe, enriching environments for children ages 18 months-12 years, supporting their social, emotional, and cognitive development.
- Proven ability to deliver excellent customer service, resolve issues, and create positive experience in fast-paced, dynamic environments.
- Strong communication and relationship-building skills developed through supporting diverse and equity-deserving populations in various roles.
- Fluent in English and Turkish with advanced proficiency in MS Office, Google Workspace, Zotero, and SPSS for research, communication, and data analysis
Overview
7
7
years of professional experience
1
1
Certification
Work History
Childcare Provider
West Preparatory Children Centre
Toronto, Ontario
11.2020 - Current
- Facilitate and support children's social, emotional, and cognitive development by designing and leading engaging, age-appropriate activities in a safe, structured classroom
- Maintain accurate daily attendance, weekly observations, and office reports to ensure individualized support for each child
- Prepare and organize the classroom environment, including snacks, toys, and activity materials to create a welcoming and inclusive space
- Promote safety and well-being by administering first aid, documenting incidents, and guiding children through conflict resolution, cooperative play, and positive behavioral strategies
- Build strong, trusting relationships with children and families through consistent communications, development updates, and collaborative support
Laurier Student Campus Ambassador
Wilfrid Laurier University
Waterloo, Ontario
08.2023 - 04.2025
- Conduct engaging campus tours for prospective students and families, including specialized tours for international students and class groups, delivering personalized insights and information into university life
- Represent the university during recruitment initiatives, including Open House, Ontario University Fair, and high school outreach visits
- Support recruitment and team growth by assisting conduct interviews for new hires, attending monthly team meetings, and regularly communicate with prospective students and families
- Foster a welcoming environment by addressing inquiries and providing guidance for diverse student populations
Front End & Office Clerk
Sobeys Inc.
Toronto, Ontario
10.2018 - 02.2020
- Deliver high-quality customer service through effective problem-solving and efficient processing of cash and card transactions
- Trained and assisted new employees; issue refunds, exchanges, price matches, and rain checks in adherence to company policies and standards
- Oversee end-of-day procedures, including counting and balancing cash registers, reconciling transactions, inputting day-end finances, and securely storing case deposits
Education
Honours Bachelor of Science - Psychology, Biology
Wilfrid Laurier University
Waterloo, Ontario04.2025
Ontario Secondary School Diploma - undefined
Forest Hill Collegiate Institute
Toronto, Ontario06.2020
Skills
- Patience and empathy
- Problem-solving
- Coordination and teamwork
- Caring and responsible
- Excellent communication
- Planning and leading activities
Certification
First Aid & CPR/AED Level C, Canadian Red Cross, October 2024-October 2027
Timeline
Laurier Student Campus Ambassador
Wilfrid Laurier University
08.2023 - 04.2025
Childcare Provider
West Preparatory Children Centre
11.2020 - Current
Front End & Office Clerk
Sobeys Inc.
10.2018 - 02.2020
Ontario Secondary School Diploma - undefined
Forest Hill Collegiate Institute
Honours Bachelor of Science - Psychology, Biology
Wilfrid Laurier University