Rozanin Din
Montreal
Summary
As a manager and an administrative assistant. I have proven to be a hardworking team player and is always present to offer staff support. Highly organized, dedicated and can provide an exceptional customer service even under pressure. Thus, as a student in Finance, an in-dept understanding of quantitative analysis, complex problem-solving and critical thinking skills is well established.
Overview
11
11
years of professional experience
Work History
Manager and Chef
Thai Express
09.2018 - Current
- Prepares orders for over 100 customers per day, answers incoming phone calls.
- Onboards new employees with training and new hire documentation.
- Records inventory sales into organization's weekly income report.
- Adjusts job assignments and schedules to keep pace with business needs, employee knowledge and customer demands.
Digital Customer Support Officer
TD Bank
05.2020 - 09.2020
- Assisted current and future customers with TD insurance various online platforms
- Provided technical support and addressed customers’ concerns
- Actively listened to over 200 customers daily, handled concerns quickly and escalated major issues to supervisor.
Administrative Assistant
CSMB
06.2014 - 09.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Education
Bachelor of Commerce - Finance
Concordia University
Montreal, QC12-2025
DEC - General Social Science
Dawson College
Montreal, QC05.2019
Skills
- Software: Word, Excel and PowerPoint
- Multitasking and Time Management
- Strong Organizational Skills
- Employee Training
- Quantitative Research
- Teamwork and Collaboration
Timeline
Digital Customer Support Officer
TD Bank
05.2020 - 09.2020
Manager and Chef
Thai Express
09.2018 - Current
Administrative Assistant
CSMB
06.2014 - 09.2014
Bachelor of Commerce - Finance
Concordia University
DEC - General Social Science
Dawson College
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