Rozana Ramzeen
Montreal,QC
Summary
I have a proven track record of delivering results in an administrative role. With extensive experience in client relations under my belt, I understand the importance of providing service that prioritizes client satisfaction, leaving them with a positive impression that will ensure their return. In my most recent role at IRCC, I worked on several lines of business at a time, including Permanent Residence, Refugee Claims, and the Atlantic Immigration Program. I thrive in dynamic environments and adjust quickly to changes in workflow. That being said, my strong attention to detail guarantees accuracy and precision in every task I undertake.
Overview
9
9
years of professional experience
Work History
Program Assistant
Immigration, Refugees and Citizenship Canada
Montreal, QC
06.2023 - 03.2025
- Worked at Immigration, Refugees, and Citizenship Canada (IRCC) for the Permanent Residence program.
- Created and updated information using the Global Case Management System software (GCMS).
- Offered administrative support to internal and external clients.
- Drafted and edited letters addressed to PR applicants in English and French.
- Finalized PR applications for archival purposes.
- Achieved monthly targets consistently through close collaboration with my team, and task prioritization.
Sales Associate
Simons
Pointe-Claire, QC
03.2022 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Solved customer challenges by offering relevant products and services.
Sales Associate
Old Navy
Pointe-Claire, QC
02.2020 - 03.2021
- Worked in the fitting rooms at Old Navy, where I engaged with customers to assess their needs and provide assistance.
- Helped customers locate products, and checked the store system for merchandise at other sites.
- Assisted in training new staff members on company policies and product information for a seamless onboarding experience.
- Managed returns, exchanges and refunds in accordance with store policy.
Seasonal Retail Team Member
Follett Corporation
Montreal, QC
08.2020 - 10.2020
- Worked at the Concordia Bookstore
- Picked, processed, and packed orders for shipping
- Efficiently handled a large volume of calls and emails
- Processed payments, returns, and online cancellations
- Responded to customer queries and complaints through calls and emails
Sales Associate
Paradies Lagardère
Dorval, QC
01.2016 - 01.2019
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for the sales floor by pricing or tagging.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively, and enticed shoppers to make purchases.
Education
Master of Arts - Translation Studies
Concordia University
Montreal, QC05.2024
Bachelor of Arts - History
Concordia University
Montreal, QC04.2020
Skills
- Microsoft Office
- Adobe
- Adaptability
- Ability to multitask
- Attention to detail
- Self-management
- Teamwork and collaboration
- Communication
Languages
English
Native/ Bilingual
French
Full Professional
References
References available upon request.
Timeline
Program Assistant
Immigration, Refugees and Citizenship Canada
06.2023 - 03.2025
Sales Associate
Simons
03.2022 - 06.2023
Seasonal Retail Team Member
Follett Corporation
08.2020 - 10.2020
Sales Associate
Old Navy
02.2020 - 03.2021
Sales Associate
Paradies Lagardère
01.2016 - 01.2019
Master of Arts - Translation Studies
Concordia University
Bachelor of Arts - History
Concordia University
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