Rozalyn Marc-Aurele
Sacramento,California
Summary
Results-driven Package Center Supervisor with proven leadership in improving service delivery and customer satisfaction. Skilled in problem-solving and training new employees to ensure operational excellence in fast-paced environments. Experienced in enforcing policies, procedures, and safety regulations while ensuring consistent compliance with organizational standards. Known for strong attention to detail, accountability, and the ability to contribute to consistent and efficient operations within established guidelines.
Overview
5
5
years of professional experience
Work History
Package Center Supervisor
UPS
10.2025 - Current
- Directed daily operations while ensuring strict compliance with established safety regulations.
- Fostered collaboration between teams to improve overall service delivery and customer satisfaction.
- Handled complex customer complaints effectively, ensuring compliance with company policies and maintaining high service quality.
- Handled day-to-day shipping and receiving overseeing more than 13,000 packages per day.
Server
The Cheesecake Factory
07.2025 - Current
- Facilitated seamless customer interactions and resolved inquiries efficiently in a bustling restaurant atmosphere.
- Coordinated service for multiple tables, focusing on enhancing overall guest experience and satisfaction.
Server Supervisor
Seasons 52
09.2024 - 05.2025
- Guided new employees through comprehensive training on service protocols and effective customer interaction strategies.
- Fostered effective communication channels between front-of-house and back-of-house teams, ensuring seamless service operations.
- Oversaw teams of 15+ employees per shift, balancing leadership responsibilities with a strong individual work ethic
Server Supervisor
Buca Di Beppo
09.2020 - 07.2024
- Facilitated onboarding processes by providing leadership, mentorship, and valuable insights to enhance new employee integration.
- Managed the overall guest experience during shifts, ensuring timely service, problem resolution, and positive customer outcomes.
- Supervised daily restaurant operations to ensure exceptional guest experiences and service quality.
Education
High School Diploma -
Vintage High School
Napa, CA06-2020
Skills
- Operations management
- Workforce development
- Warehouse safety
- Time management
- Workplace safety
- Clear communication
- Employee supervision
- Task prioritization
Timeline
Package Center Supervisor
UPS
10.2025 - Current
Server
The Cheesecake Factory
07.2025 - Current
Server Supervisor
Seasons 52
09.2024 - 05.2025
Server Supervisor
Buca Di Beppo
09.2020 - 07.2024
High School Diploma -
Vintage High School