Rozal Sharma
Hamilton,ON
Summary
Dynamic and results-driven Supervisor at Tim Hortons with a proven track record in staff management and customer service. Enhanced team productivity through effective training and mentoring, while improving customer satisfaction by addressing inquiries promptly. Skilled in food safety and committed to fostering a collaborative work environment.
Overview
2
2
years of professional experience
Work History
Supervisor
Tim Hortons
05.2023 - 05.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Team Member
Wendy's
08.2024 - 01.2025
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Team Member
Burger King
02.2023 - 05.2023
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Sales Associate
SDI Marketing
01.2023 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
York University
Toronto08-2025
High School Diploma -
York University
Toronto08-2024
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Food Safety
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Team Member
Wendy's
08.2024 - 01.2025
Supervisor
Tim Hortons
05.2023 - 05.2025
Team Member
Burger King
02.2023 - 05.2023
Sales Associate
SDI Marketing
01.2023 - 02.2023
High School Diploma -
York University
High School Diploma -
York University
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