Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Administrative Clerk
Beacon Utility Contractors Limited.
2020.08 - Current
Warehouse/Mechanics/H&S Support (Lead)
TV Updates (Lead)
Line Protection Inventory (Lead)
Maintain files and assist fleet manager for annual Fleet License Renewals
Maintain files for monthly Fleet Complete - Fleet Activity Reports
Each piece of equipment both as a type (i.e. Bucket Truck) as well as,
Individual vehicle/equipment (56 vehicles, 20 trailers, 21 pieces of equipment [Skid Steers, Mini Ex, Compressor, Light Tower, etc.])
Maintain files for each INDIVIDUAL unit in the Fleet (56 vehicles, 20 trailers, 21 pieces of equipment [Skid Steers, Mini Ex, Compressor, Light Tower, etc.])
Including for each; Ownership & Admin Info.
Maintain files for Fleet Service Report & Schedules including the monthly Service Schedule
Maintain files on each individual Tool & Small Equipment [approximately 150 pieces] including Tools & Small Equipment Work Orders, Small Equipment Log, Tools' Inspection Log
Maintain files and tracking log for Fire Resistant Clothing. File individual request forms by year
Participate in monthly tour and record/update the log and files for the Facility Internal Inspection & Repairs Chart
Maintain and update the Hydro-Excavation Daily Work Sheet log.
Maintain and update the files for the Vaughan Backflow Prevention Program (inspection conducted annually by external provider)
Maintain files for the annual inspection and certification for each set (4 sets in total) of Confined Space Equipment
Maintain files for the annual Inventory including item log and counts. Participate in count and recording. Source and match purchase invoice to current product. Provide controller with Inventory summary count list. -
Maintain files on individual 407 transponder log. Provide monthly 407 usage report for verification and usage monitoring. Management of Transponders.
Maintain files in both group and individual formats for the Daily Supervisor-Foreman Tailboard Forms
Customer Service Desk Associate
Leon's
2019.01 - 2020.03
Financing and accounting/ Handling customer issues and complaints.
Demonstrated excellent multitasking skills by juggling multiple tasks simultaneously while maintaining attention to detail and accuracy.
Managed high call volumes with exceptional professionalism, maintaining positive attitude during peak hours.
Receptionist
Mid-Toronto Mitsubishi
2018.09 - 2018.12
Trained at Yorkdale Ford-Lincoln
Responsibilities:
Stocking in and Licensing vehicles.
Greeting all Customers with warm, friendly smile.
Ensuring each Customer receives friendly, accurate and professional service.
Following "One Best Way" standards of practice.
Following all refund and exchange policies.
Completing authorized charges using approval list from Manager.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
Bachelor of Science -
York University
North York
06.2023
Skills
Customer Service
Organizational Skills
Communication Skills
Research
Troubleshooting
Writing
Telephone Skills
Problem Solving
Listening
Timeline
Administrative Clerk
Beacon Utility Contractors Limited.
2020.08 - Current
Customer Service Desk Associate
Leon's
2019.01 - 2020.03
Receptionist
Mid-Toronto Mitsubishi
2018.09 - 2018.12
Bachelor of Science -
York University
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