ROYSTEN REIG COUTINHO
NORH YORK,ON
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in time management and adapting to new situations and challenges to best enhance the organizational brand.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
STATE STREET SYNTEL SERVICES PVT LTD
05.2022 - 01.2023
- Develop and maintain a tracking system of incoming and late payments.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- To make sure trade gets settled in a smooth way, and there are no discrepancies in the settlement, if any investigate appropriately and raise it with the concerned team.
- Built trust and rapport with clients to facilitate long-term, loyal relationships.
- Increased efficiency and team productivity by promoting operational best practices.
Customer Service Executive
BURGER KING (part-time)
11.2021 - 03.2022
- To provide exceptional service and hospitality to all customers
- To ensure food safety standards and proper hygiene when handling the food
- To handle cash transactions, process payments accurately, and provide correct change to customers
- To provide accurate information to customers regarding product knowledge, promotional information
- Maintain cash register and ensure it balances at the end of the shift.
Education
M.D. - FINANCIAL PLANNING AND WEALTH MANAGEMENT
Lambton College
Toronto, ON05.2022
BACHELORS - ACCOUNTING AND FINANCE
Mumbai University
Mumbai05.2022
Skills
- Administrative Support
- Financial Analysis and Planning
- MS Office
- Cash Handling
- Customer Service
- Customer Relations
- Quantitative Skills
- Team Collaboration and Leadership
- Error Verification
- Multitasking and Prioritization
Timeline
Customer Service Representative
STATE STREET SYNTEL SERVICES PVT LTD
05.2022 - 01.2023
Customer Service Executive
BURGER KING (part-time)
11.2021 - 03.2022
M.D. - FINANCIAL PLANNING AND WEALTH MANAGEMENT
Lambton College
BACHELORS - ACCOUNTING AND FINANCE
Mumbai University
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