Royon Lewis
Woodbridge
Summary
Has a strong background in customer interactions and service solutions. Brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Material Handler
HCR Personnel Solutions
02.2023 - 04.2023
- Transported inventory items to appropriate locations.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
Benefits Specialist
American Income Life
03.2020 - 02.2022
- Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
Customer service representative
Fresh Water industries
02.2014 - 08.2017
- Maintained, cleaned, and refilled water jugs
- Managed store and staff
- Helped guide staff to complete work.
Education
Graduated -
Sir William Mulock Secondary School
01.2017
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Toronto Film School
03.2020
Skills
- Live chat support
- Customer Service
- Professional telephone demeanor
- Problem resolution
- Active listening
- Verbal Communication
- Building rapport
- Collaborative
- Reliable
- Follows instructions carefully and specifically
- Proficient in Microsoft Word, PowerPoint,
- Relationship building
- Flexible
- Dependable
Languages
English
Full Professional
French
Limited Working
Timeline
Material Handler
HCR Personnel Solutions
02.2023 - 04.2023
Benefits Specialist
American Income Life
03.2020 - 02.2022
Customer service representative
Fresh Water industries
02.2014 - 08.2017
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Toronto Film School
Graduated -
Sir William Mulock Secondary School
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