Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Roya Ramen

Toronto,ON

Summary

Experienced Coordinator with proven background in project management and team leadership. Skilled in streamlining operations, improving productivity, and fostering cross-functional collaboration. Known for successfully coordinating multiple projects simultaneously while meeting critical deadlines. Display strong communication skills coupled with problem-solving abilities that have positively impacted previous workplaces.

Overview

11
11
years of professional experience

Work History

Coordinator

Enterprise Canada
Toronto, Ontario
01.2024 - Current
  • Direct and manage a team of 20+ canvassing staff for outreach projects, ensuring efficient resource allocation, scheduling, and adherence to deadlines and budgets.
  • Collect, analyze, and report outreach data to inform project strategy, and improve effectiveness.
  • Collaborate with internal teams to resolve operational challenges, and enhance project outcomes.
  • Coordinate logistics for meetings, conferences, and events, ensuring smooth execution and follow-up.
  • Assist with budget preparation and monitoring to align with financial goals.
  • Maintain confidential project files, and ensure compliance with company policies.
  • Handle special projects as assigned by executives, demonstrating flexibility and adaptability.
  • Conduct media searches using Meltwater to provide timely insights, and support decision-making.

Field Manager

Enterprise Canada - Metrolinx Canvassing
Toronto, Ontario
10.2022 - 12.2022
  • Oversaw day-to-day operations of the canvassing team, ensuring a smooth and efficient workflow.
  • Coordinated shift schedules, ensured timely deployment of staff, and proactively addressed any operational challenges.
  • Divided the target area into manageable territories and assigned canvassing teams based on geographic priorities.
  • Conducted regular field observations to assess team performance, adherence to program guidelines, and the quality of interactions with the public.
  • Provided ongoing coaching and feedback to team members to maintain high standards of performance and customer engagement.

Strategic Communications Intern

Enterprise Canada
Toronto, Ontario
02.2022 - 09.2022
  • Prepared client communications, including project updates, briefing notes, and announcements, ensuring clarity and alignment with client objectives.
  • Conducted media monitoring and analysis using Meltwater software, providing insights to support client strategies.
  • Drafted case studies, meeting minutes, and agendas for internal reporting, contributing to team collaboration and knowledge sharing.
  • Monitored daily news and current events, assisting in the development of strategic responses to any emerging issues or critical incidents.
  • Reviewed and entered data into relevant databases, ensuring accuracy and timely updates for reporting and analysis purposes.

Communication Manager

Khaama Press
Kabul, Afghanistan
03.2019 - 09.2021
  • Created and managed content for multiple social media platforms including Twitter, Facebook, Instagram, YouTube, LinkedIn, and Pinterest.
  • Participated in regular meetings with department heads to discuss progress against goals.
  • Managed multiple projects and tasks simultaneously while managing client expectations.
  • Prepared and managed the annual communications budget, ensuring efficient allocation of resources.

Communication Coordinator

Minister's office, State Ministry for Peace
Kabul , Afghanistan
09.2020 - 08.2021
  • Coordinated and managed the Minister's calendar, scheduling meetings, events, and media engagements in collaboration with relevant stakeholders.
  • Acted as a liaison between the Chief of Staff, the Minister’s office, and communication teams, ensuring alignment of messaging and timely information dissemination.
  • Monitored media coverage and public sentiment regarding the Minister’s activities, providing regular updates and analysis to the Chief of Staff to inform strategic decision-making.

Operations Manager

Afghanistan New Generation Organization
Kabul, Afghanistan
01.2017 - 05.2019
  • Developed and implemented strategic plans and initiatives to support and empower Afghan women, journalists, and youth through various projects and programs
  • Coordinated and oversaw the execution of projects aimed at providing education, skill development, and capacity-building opportunities for Afghan women, journalists, and youth
  • Identified and assessed the needs and challenges faced by the target groups, conducted thorough research and analysis to inform project design and implementation strategies.

Production Manager

Rumi Consultancy
12.2015 - 12.2016
  • Managed and coordinated production processes for videography and photography projects.
  • Provided recommendations aligning with clients' creative visions.
  • Directed production team, including photographers, videographers, and editors.

Project Coordinator

Afghanistan New Generation Organization
05.2014 - 11.2015
  • Coordinated and managed the planning, execution, and completion of projects, ensuring alignment with designated timelines and budgets.
  • Developed comprehensive project plans, outlining project scope, objectives, deliverables, and resource requirements.
  • Assigned tasks to team members, tracked progress, and ensured key milestones were achieved on schedule.
  • Led regular project meetings to provide updates, resolve issues, and foster collaboration among team members.

Education

Master of Arts - Immigration And Settlement Studies

Toronto Metropolitan University
Toronto, ON
01-2024

Bachelor of Science - Business Administration

American University of Afghanistan
Kabul, Afghanistan
12-2018

Bachelor of Arts - English Language And Literature

Kabul University
Kabul, Afghanistan
08-2013

Skills

  • Operations management
  • Schedule management
  • Project coordination
  • Staff management
  • Attention to detail
  • Conflict resolution
  • Project Support
  • Project management
  • Event Planning

Languages

Dari
Native/ Bilingual
English
Full Professional
Persian
Full Professional
Urdu
Full Professional
Hindi
Professional
Pashto
Professional
Turkish
Elementary

References

References available upon request.

Timeline

Coordinator

Enterprise Canada
01.2024 - Current

Field Manager

Enterprise Canada - Metrolinx Canvassing
10.2022 - 12.2022

Strategic Communications Intern

Enterprise Canada
02.2022 - 09.2022

Communication Coordinator

Minister's office, State Ministry for Peace
09.2020 - 08.2021

Communication Manager

Khaama Press
03.2019 - 09.2021

Operations Manager

Afghanistan New Generation Organization
01.2017 - 05.2019

Production Manager

Rumi Consultancy
12.2015 - 12.2016

Project Coordinator

Afghanistan New Generation Organization
05.2014 - 11.2015

Master of Arts - Immigration And Settlement Studies

Toronto Metropolitan University

Bachelor of Science - Business Administration

American University of Afghanistan

Bachelor of Arts - English Language And Literature

Kabul University
Roya Ramen