Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Roya Niazi

Regina,SK

Summary

Dedicated professional with a proven track record at Regina General Hospital, adept in patient chart maintenance and delivering exceptional customer service. Excelled in roles requiring strong organization and effective communication, significantly enhancing patient satisfaction. Skilled in HIPAA compliance and incoming call reception, consistently demonstrating the ability to meet diverse needs with efficiency and compassion.

Overview

13
13
years of professional experience

Work History

Unit Secretary

Regina General Hospital
02.2018 - Current
  • Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed incoming calls and directed to appropriate department.
  • Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.

Child Caregiver

Stepping Stones Daycare
03.2014 - 02.2018
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Ensured child safety through diligent supervision and adherence to established protocols.
  • Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.

Cashier

7-eleven Convenience Store
01.2012 - 03.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Malalai
Afghanistan, Kabul

MEDICAL OFFICE ASSISTANT -

ABM College
St. Albert, AB
11-2022

Early Childhood Education Certificate -

Early Childhood Education
Saskatchewan, Polytechnic
07-2015

Skills

  • Incoming call reception
  • Strong organization
  • Customer service
  • Telephone reception
  • Appointment scheduling
  • HIPAA compliance
  • Unit secretary training
  • Patient chart maintenance

Languages

Persian
Native or Bilingual
English
Full Professional

Timeline

Unit Secretary

Regina General Hospital
02.2018 - Current

Child Caregiver

Stepping Stones Daycare
03.2014 - 02.2018

Cashier

7-eleven Convenience Store
01.2012 - 03.2014

High School Diploma -

Malalai

MEDICAL OFFICE ASSISTANT -

ABM College

Early Childhood Education Certificate -

Early Childhood Education

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Roya Niazi