Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Roya Khoshseda

Vancouver,BC

Summary

Experienced professional with a background as a Bank Officer and Assistant Manager in an independent bookstore. Skilled in customer service and adept at problem-solving. Seeking a general customer service role to utilize strong communication and organizational skills in fostering positive customer experiences.

Overview

23
23
years of professional experience

Work History

Assistant Manager

Book Island Co.
12.2019 - 10.2022
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.

Bank Officer

Bank Melat
04.2000 - 06.2010
  • Enhanced customer satisfaction by efficiently handling inquiries and providing accurate information on banking products.
  • Streamlined operations for improved efficiency by implementing new banking procedures and policies.
  • Managed risk effectively with thorough loan assessments, ensuring the bank''s financial stability.
  • Developed strong relationships with clients, resulting in increased business and referrals.

Education

Bachelor of Science - Public Administration

Azad University
Tehran, Iran
01.2000

Skills

  • Product and service knowledge
  • Guest Services
  • Cash Handling
  • Customer Service

Languages

English
Professional Working
Persian
Native or Bilingual
Turkish
Full Professional

Timeline

Assistant Manager

Book Island Co.
12.2019 - 10.2022

Bank Officer

Bank Melat
04.2000 - 06.2010

Bachelor of Science - Public Administration

Azad University

Similar Profiles

CREATE PROFILE
Roya Khoshseda