Roya Cangir
Windsor,ON
Summary
Proven Import and Export Coordinator at WALLUKS, adept in international trade knowledge and organizational abilities. Excelled in streamlining processes, enhancing customs compliance, and fostering vendor relationships, leading to a significant improvement in client satisfaction. Demonstrates a continuous improvement mindset and multilingual capabilities, ensuring efficient and accurate global transactions. Efficient Import and Export Coordinator with extensive experience in logistics and international trade. Skilled in coordinating import and export activities, customs clearance and freight forwarding. Demonstrated success in managing multiple projects and nurturing solid relationships with stakeholders.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Import and Export Coordinator
WALLUKS
03.2021 - 03.2023
- Investigated discrepancies in shipping documents and resolved issues with vendors.
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
- Maintained accurate records of all import/export transactions to ensure full traceability and audit readiness.
- Processed customs declarations and maintained records of customs documents.
- Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
- Provided excellent support to sales team in terms of required documentation for overseas customers, leading to higher client satisfaction levels.
- Prepared and submitted reports on import and export activity to management.
Baker
YESILCAM CAFE
07.2019 - 09.2020
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Adapted baking techniques for special dietary needs, expanding customer base to include those with dietary restrictions.
Import Export Specialist
SHAYGAN HIRAD
08.2015 - 11.2018
- Implemented risk mitigation strategies to protect company interests during international transactions.
- Collaborated with sales teams to develop strategies for expanding into new international markets.
- Developed strong relationships with international suppliers, fostering trust and reliability in business transactions.
- Streamlined import/export processes by implementing efficient documentation and filing systems.
- Analyzed market trends to identify potential growth opportunities in global trade.
- Enhanced customs compliance by conducting regular internal audits and monitoring changes in regulations.
- Contributed to the development of corporate policies related to global trade compliance and export control regulations.
- Negotiated favorable terms with freight forwarders and carriers, reducing transportation costs.
- Assisted clients with resolving customs-related issues, maintaining positive customer relationships.
- Coordinated multi-modal shipments for seamless delivery to worldwide destinations, enhancing customer satisfaction.
- Leveraged knowledge of international trade agreements to secure preferential duty rates for the company''s products.
- Reduced product lead times through close monitoring of supplier performance and proactive communication.
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
- Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
- Prepared and submitted reports on import and export activity to management.
- Assisted with problem resolution and dispute management relating to import and export activities.
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Followed SOPs with all customer account actions and data management to keep consistent service levels.
Unemployment Insurance Consultant
Apadana
03.2014 - 06.2015
- Streamlined communication between parties involved in unemployment disputes by facilitating conference calls, mediating discussions, and documenting agreements reached during negotiations.
- Assisted clients with navigating the appeals process when initial decisions were deemed unsatisfactory or unjustified.
- Improved client satisfaction by providing timely, accurate, and empathetic guidance throughout the unemployment benefits process.
- Conducted thorough investigations of unemployment cases to ensure accurate determination of eligibility and benefit calculations.
- Reduced processing time for unemployment claims by implementing a more effective case management system.
- Provided ongoing support for long-term unemployed individuals seeking job placement assistance through various local resources available.
- Assisted clients with completion of applications and paperwork.
- Scheduled appointments with applicants to gather information and explain benefits processes.
Mechanical Designer
TTBP Consultant Engineering Co .
01.2011 - 02.2014
- Managed multiple projects simultaneously while consistently meeting deadlines and delivering high-quality results.
- Read and interpreted blueprints and created engineering drawings and sketches.
- Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.
- Sketched outline designs and used CAD programs to create detailed design and specifications.
- Piping design .
- HVAC design.
- Sprinkler system design.
- Iawn irrigation system design.
Mechanical Designer
SAZEH FARA FAN ENGINEERING CO
10.2009 - 12.2010
- Developed technical skills through training and shadowing experienced professionals.
- Performed calculations according to standard procedures.
- Assisted senior engineers in designing and developing mechanical systems for improved functionality and cost effectiveness.
- Participated in continuous improvement initiatives, identifying opportunities for process optimization and waste reduction.
- Performed data analysis .
- Refinery systems design.
- piping design.
- HVAC design.
- Quantity surveying and estimating.
- Organized data archive of engineering specifications, drawings and specifications and maintained traceability of documents by proper filing and indexing.
Mechanical Engineering Intern
SAZEH FARA FAN ENGINEERING CO.
09.2008 - 09.2009
- Developed technical skills through training and shadowing experienced professionals.
- Performed calculations according to standard procedures.
- Assisted senior engineers in designing and developing mechanical systems for improved functionality and costeffectiveness.
- Participated in continuous improvement initiatives, identifying opportunities for process optimization and waste reduction.
- Performed data analysis .
- Refinery systems design.
- piping design.
- HVAC design.
- Quantity surveying and estimating.
- Organized data archive of engineering specifications, drawings and specifications and maintained traceability of documents by proper filing and indexing.
Store Team Member
SHAHRVAND CHAIN STORES
03.2007 - 08.2008
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
- Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
- Participated in ongoing training programs to stay current on company policies, procedures, and product knowledge.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Assisted colleagues during busy periods or when covering absences so that the optimum level of staffing was maintained at all times.
- Ensured store presentation met company standards by arranging displays attractively and keeping shelves wellstocked.
- Developed strong relationships with regular customers which increased return visits.
Sales Associate
ABZAR MADAN
10.2005 - 12.2006
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Bookseller
TEHRAN BOOK
07.2004 - 09.2005
- Maintained an up-to-date knowledge of current literary trends, ensuring accurate recommendations for customers.
- Assisted customers in locating desired titles, resulting in repeat business and positive feedback.
- Assisted customers with locating books and other materials in store.
- Established strong relationships with customers to encourage repeat business.
- Enhanced customer satisfaction by providing personalized book recommendations based on individual preferences.
- Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
Education
Graduate Certificate - Commerce
ICCIMA
IRAN09.2018
Bachelor of Science - Industrial Design
MEHRKAM PARS
IRAN10.2010
Associate of Applied Science - Industrial Design
MEHRKAM PARS
IRAN10.2008
High School Diploma -
SAADI
IRAN05.2005
Skills
- Organizational abilities
- Incoterms Understanding
- International trade knowledge
- Continuous Improvement Mindset
- Customs regulations expertise
- Multilingual Abilities
- Shipping Documentation Mastery
- Problem-Solving
- Transportation Modes Awareness
Languages
English
Professional Working
Persian
Native or Bilingual
Turkish
Native or Bilingual
Certification
Patient Administrative Associate
Timeline
Import and Export Coordinator
WALLUKS
03.2021 - 03.2023
Baker
YESILCAM CAFE
07.2019 - 09.2020
Import Export Specialist
SHAYGAN HIRAD
08.2015 - 11.2018
Unemployment Insurance Consultant
Apadana
03.2014 - 06.2015
Mechanical Designer
TTBP Consultant Engineering Co .
01.2011 - 02.2014
Mechanical Designer
SAZEH FARA FAN ENGINEERING CO
10.2009 - 12.2010
Mechanical Engineering Intern
SAZEH FARA FAN ENGINEERING CO.
09.2008 - 09.2009
Store Team Member
SHAHRVAND CHAIN STORES
03.2007 - 08.2008
Sales Associate
ABZAR MADAN
10.2005 - 12.2006
Bookseller
TEHRAN BOOK
07.2004 - 09.2005
Graduate Certificate - Commerce
ICCIMA
Bachelor of Science - Industrial Design
MEHRKAM PARS
Associate of Applied Science - Industrial Design
MEHRKAM PARS
High School Diploma -
SAADI
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