Rasco Roy Senyonjo

• As a valued member of the Food & Beverage team, I'm responsible for delivering championship customer service to fans in their seats during various events.
• Communicate with the In-Seat Server and Bartender to deliver food and drink orders quickly and efficiently to fans.
• Monitor the seating area using Smart Serve principles.
• Provide a friendly and informed response to inquiries.
• Keep the work area and equipment clean and organized.
• Perform other administrative/service functions as needed.
• Adhere to all MLSE service standards and policies, including Health & Safety.
• Work in compliance with the provisions of the Occupational Health & Safety Act.

• Assembles work station with appropriate products and equipment;
• Assembles, prepares, and serves food and beverage products;
• Cooks stir fry and grill display cooking, may cook some other items;
• Prepares sandwiches, salads and bakes premixed food products;
• Advises and provides information to customers such as ingredients, pricing, and portion size.
• Collects dishes and tableware used by customers and places them in appropriate areas for washing.
• Cleans table tops, counters and furniture in the cafeteria and the surrounding area;
• Maintains adequate supplies of dishes, utensils, food and paper products in various receptacles for use by customers.
• Remove soiled tableware and garbage to specific locations, and sort recyclable materials.
• Scrubs pots and pans, washes dishes, cleans floors, staff locker rooms and washrooms.
• Receives and stores food and supplies; checks receiving slips for accuracy.
• Sets up and prepares cash register, receives cash float and sets up cash appropriately.
• Key menu prices are entered into the cash register if required.
• Prepares reports at the end of each shift.
• Writes special menus and their prices on the menu board.
• Prepares condiment and dessert counters.

Served customers promptly with exceptional service, boosting customer satisfaction scores. Collaborate effectively with kitchen staff to streamline order fulfillment, significantly reducing serving time. Suggested menu items based on customer preferences, resulting in increased upsells and enhancing the customer dining experience. Addressed customer complaints swiftly and professionally, preventing

escalation and retaining customer loyalty. Implemented strategies to improve table turnover rates, increase daily covers, and enhance revenue. Cleaned and prepared tables promptly, ensuring a smooth transition between customers. Strictly followed food safety and Sanitation procedures, maintaining cleanliness.

• Accomplished serving over 90 guests weekly by accurately obtaining and submitting customer orders via the point-of-sale system ensuring prompt delivery.
• Boosted sales growth by leveraging extensive knowledge of alcoholic beverages and wine pairings, resulting in a 20% increase in beverage revenue.
• Increased overall sales by strategically upselling high-margin items, including appetizers and specialty mixed drinks.
• Enhanced guest experience and table turnover by efficiently clearing courses, replenishing utensils, and refilling beverages,

contributing to the institute's reputation for luxury dining.

• Demonstrated adaptability and active listening skills to meet diverse customer needs and enhance satisfaction.
• Exemplified patience and customer service excellence in high-pressure situations, ensuring guest retention.
• Suggested wine pairings to go with specific menu items.
• Maintained keen attention to detail, ensuring all aspects of service met the institute's high standards.

• Cultivated exceptional guest experiences by warmly welcoming over 80 patrons weekly, initiating genuine conversations, and fostering a hospitable environment. Enhanced revenue by efficiently managing cash transactions and maintaining accurate financial records.
• Ensured seamless dining service by promptly addressing guest inquiries and providing responses regarding menu items.
• Contributed to a 15% increase in customer satisfaction by recommending chef's specials and expertly advising on wine pairings.
• Elevated guest dining experience by assisting in table service, order taking, and efficient food and beverage delivery.
• Drove customer engagement and retention by personalizing interactions and attentively listening to guests
• Contributed to team success by supporting fellow servers during peak hours, ensuring smooth operation and guest satisfaction.

• Prepared and served high volume of specialty coffee and tea beverages, maintaining rigorous adherence to food safety standards.
• Recommended products tailored to customer preferences, enhancing the patron experience, and boosting sales. Maintained cleanliness and organization of the store environment, ensuring a welcoming atmosphere for guests. Managed cash transactions with accuracy and efficiency, contributing to the store's financial integrity.
• Achieved preparation of over 40 coffee and tea beverages hourly while strictly following food safety protocols, serving 50+ guests daily.
• Served over 30 customers in under an hour, demonstrating exceptional speed and customer service proficiency.
• Consistently exceeded daily sales targets through effective upselling and product recommendation strategies.
• Cultivated a loyal customer base by providing personalized service and demonstrating active listening skills.
• Adapted quickly to new menu items and promotions, ensuring up-to-date knowledge and seamless implementation.
• Contributed to a significant reduction in wait times by streamlining beverage preparation processes.

Enhanced warehouse efficiency by utilizing RF scanning technology to expedite the daily picking process for over 90 orders. Coordinated item retrieval and transport to shipping zones, ensuring accurate barcode scanning and completion of requisite documentation under strict deadlines. Maintained inventory records to prevent delays and uphold operational standards.

• Streamlined inventory tracking, resulting in a consistent accuracy rate that surpassed company benchmarks.
• Fostered a collaborative environment by sharing best practices with new team members, contributing to a 15% increase in overall team efficiency.
• Upheld safety protocols, contributing to a record of zero safety incidents during tenure.
• Prepared orders for shipment by picking, packing, and labeling merchandise.

Enhanced client interactions by actively listening to concerns and ensuring a comprehensive understanding before resolution. Increased team productivity by collaborating effectively with the 5-member team to execute daily operations. Accelerated efficiency is achieved by rapidly acquiring and implementing new skills to boost performance. Fostered customer satisfaction by providing empathetic and detailed support. Streamlined administrative tasks to support client service operations.

• Exceeded customer service targets by consistently employing patience and adaptability in client interactions.
• Handled sensitive client information with discretion, ensuring confidentiality at all times.